Customer Service Rep (Remote) Hendersonville, TN

Customer Service Representative (Remote) 

Location: Remote - Must reside within a 75-mile radius of Hendersonville, TN

Pay: $17.20 per hour

Join Our Mission-Driven Team!

At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.

This is a remote position, but to qualify, applicants must reside within 75 miles of Hendersonville, TN

What You’ll Do

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

How Do You Qualify

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Must live within 75 miles of Hendersonville, TN
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):

1. Not in default on federal student loans
2. Demonstrated financial responsibility
3. No felony convictions within the past 7 years
4. Misdemeanor convictions within the past 7 years may impact eligibility
5. No non-medical collections totaling $7,500 or more

Preferred 

• Prior call center experience
• Associate or bachelor’s degree

Technical & Availability Requirements

• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• Must pass an online customer service assessment
• Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Available to work any assigned shift during Contact Center hours:
  • Monday: 7:00 AM - 8:00 PM CT
  • Tuesday & Wednesday:  7:00 AM - 7:00 PM CT
  • Thursday & Friday:  7:00 AM - 5:00 PM CT

 Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote)

Pay & Benefits

• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

Equal Opportunity Employer

Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf