Lines for Life Job Description Portland Oregon Office
Position Title: Assistant Director of Staff Training & Development
Status: Full-Time/Exempt
Location: Portland, Oregon office - Strong preference for someone who can work a hybrid in-person and remote schedule. Openness to considering 100% remote.
Reports To: Director of Clinical Training
Schedule: Monday -Friday, but may require working some weekends and evenings to meet staff training needs.
Salary: $73,000 - $84,448 annually, depending on experience and licensure. Lines for Life offers a great benefits package valued at over $14,750 per year, including $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; and a free Fitbit.
Position Overview
The Assistant Director of Staff Training and Development leads the design, implementation, and continuous improvement of training systems that support a high-quality, mission-driven workforce. This role oversees crisis line training programs and ensures organization-wide alignment of onboarding, annual training, and continuing education in partnership with Human Resources and department leadership.
Key Responsibilities
- Provide direct supervision, coaching, and performance management for clinical training staff, ensuring high-quality instruction and consistent training delivery
- Oversee the development, implementation, and evaluation of all crisis line training programs. This may include development and delivery of training content.
- Ensure training programs align with clinical best practices, accreditation standards, and organizational policies
- Partner with Human Resources to design and implement organization-wide onboarding and annual training requirements across all departments
- Collaborate with HR and leadership to identify training needs and ensure staff at all levels have access to appropriate professional development opportunities
- Oversee systems and processes for tracking training completion and contract/accreditation compliance
- Monitor and analyze training data to assess effectiveness, identify gaps, and drive continuous quality improvement
- Interface with HR as needed to facilitate comprehensive performance management, particularly with new staff during the onboarding process.
- Ensure consistency and quality of training delivery across remote and geographically distributed teams
- Lead the integration of new training initiatives related to emerging clinical practices, technology platforms, and organizational priorities
- Provide strong project management support including coordination of interdepartmental initiatives.
- Represent training in crisis lines quarterly and annual reports, accreditation processes, grant and contract opportunities, and other collaborative spaces and associated meetings.
Required Qualifications
- Master’s degree in Behavioral Health, Counseling, Social Work, Psychology, Education, or a related field
- Minimum of 3 years of experience in crisis intervention, preferably in phone and/or text-based interactions
- At least 3 years experience in training/education, workforce development, or clinical supervision, preferably within crisis services or behavioral health settings
- At least 2 years of leadership or supervisory experience, including direct oversight of staff
- Demonstrated experience designing and implementing training programs, including onboarding and continuing education
- Strong knowledge of adult learning principles, instructional design, and training evaluation methods
- Excellent communication, leadership, and cross-functional collaboration skills
- Ability to adopt and build proficiency in new technology quickly.
Preferred Qualifications
- Experience working with remote or distributed teams
- Experience partnering with Human Resources on performance management and staff development initiatives
- Familiarity with training compliance requirements, accreditation standards, and quality assurance processes in behavioral health or crisis services
- Experience with learning management systems (LMS) or other systems used to track training completion and compliance
This job description is not meant to be an all-inclusive list of duties and responsibilities but, constitutes a general definition of the position's scope and function in the company.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.
