Digital Project Manager II

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Digital Project Manager II, with limited supervision, will work with small to mid-sized Carl Zeiss Meditec Data Management accounts. Responsible for partnering with field/remote resource to manage a base of customers and successfully deploy data management software. Additional responsibilities include providing first-tier support to end-customers and field/remote resources. Responsible for creating an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners to deliver the complete line of Carl Zeiss Meditec Data Management products. Partners with field resources for account planning, and forecasting.

Sound Interesting?

Here’s what you’ll do:

• Primarily responsible for product deployment with the end-user for a set timeline, setting the schedule and details of the job scope.

• Facilitates remote/on-site installation/add-on requests with Field/Remote Implementation Specialists. 

• Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls.

• Works with Customer Support to facilitate and schedule FIS/On-site service requests

• Secondarily respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers.

• Directly provide remote training sessions to the end user (WebEx) as needed.

Do you qualify?

• Minimum of five (5) years’ related experience in project management.

• BS Computer Science or Informatics, or A+, Net+, Server + certifications preferred.

• Knowledge of EMR/EHR business models a definite plus.

• Working knowledge in a clinical setting is extremely helpful.

• Should have a high degree of technical proficiency, and excellent problem-solving skills.

• Superior understanding of Networking Topologies, Windows/Mac operating systems and Medical instrument networkability required.

• Experience and familiarity of CZMI products and line of business a plus.

• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. 

• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

• Travel required, approximately 25% of the time, which may involve overnight stays.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay 

• The list goes on! 

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. 

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).