Associé(e) aux services aux patients bilingue / Bilingual Patient Services Associate

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

_________________________

About the Role

We are hiring a Bilingual Patient Services Associate (PSA) to support our patient support programs across Canada. In this role, you will help patients and healthcare providers by managing data entry, patient enrollment, and communication.

You will work closely with internal teams to ensure patients receive the support they need in a timely and accurate way. This role is fully remote and open to candidates in any Canadian province, working 11:00 AM – 7:00 PM EST (or 8:00 AM – 4:00 PM PST).

What You’ll Do:

• Enter and maintain accurate patient data in company systems.
• Support patient enrollment and onboarding activities.
• Manage inbound and outbound communication (phone, email, fax).
• Review patient and healthcare provider information for accuracy and completeness.
• Respond to routine inquiries from patients and healthcare professionals.
• Process and track program activities, including safety events and documentation.
• Prioritize daily tasks and meet deadlines in a fast-paced, remote environment.
• Follow all standard operating procedures (SOPs) and compliance requirements.
• Assist with reports, data clean-up, and general administrative tasks.
• Work with team members to support program delivery and service quality.

Basic Requirements:

• High school diploma or equivalent.
• 0–1 year of experience in an administrative or customer service role.
• Fluent in French and English (spoken and written).
• Demonstrated data entry and computer skills (e.g., MS Office, databases).
• Strong attention to detail and ability to follow established procedures.
• Clear communication skills and ability to interact with patients and healthcare providers.

Preferred Skills / Experience:

• Experience in a call centre, healthcare, or patient support program (PSP).
• Knowledge of medical terminology or healthcare environment.
• Experience with insurance, reimbursement, or patient assistance programs.
• Ability to manage multiple tasks and prioritize work effectively.
• Strong problem-solving and critical-thinking skills.

Work Environment / Schedule:

• Fully remote (Canada-wide).
• Standard shift: 11:00 AM – 7:00 PM EST (8:00 AM – 4:00 PM PST).
• Primarily desk-based role using a computer and phone system.
• Minimal physical requirements (extended screen time, sitting).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!