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VIP Relationship Manager, Emerging Markets

OKX

Role overview

Qualifications

  • 5+ years of experience in relationship management, private banking, institutional sales, or brokerage, preferably in crypto, fintech, or financial services
  • Proven track record managing high-value client portfolios with demonstrable revenue impact
  • Experience with African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem
  • Deep understanding of crypto products (spot, perpetual futures, options, staking) and proficiency with CRM tools (Salesforce, HubSpot, or equivalent)

Responsibilities

  • Serve as the dedicated relationship manager for VIP clients with AUM or trading volume above defined thresholds and build trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
  • Proactively identify and onboard new VIP clients, drive trading volume growth, fee revenue, and cross-sell across spot, derivatives, earn, OTC, and Web3 products
  • Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan, and represent the exchange at key conferences and events
  • Stay current on competitive landscape, regulatory developments, and macro trends; gather and relay client feedback to product and strategy teams to influence roadmap

Key facts

Hard skills

Client Services Event Marketing Referral Marketing Customer Success Management Cross-Selling HubSpot CRM Market Trend Customer Retention Market Analysis Cross-Functional Collaboration Autonomous System Stakeholder Communications Microsoft Networking

Other skills

  • Relationship Management
  • Data Reporting
  • Intercultural Communication
  • Interpersonal Communications
  • Business Acumen

About the company

OKX logo

OKX

Cryptocurrency Exchanges & Trading

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Company details

Company typeLarge
IndustryCryptocurrency Exchanges & Trading
Company size1001 - 5000

Links

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Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity

We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape.
 
 

What You’ll Be Doing

  • Client Relationship Management

    • Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
    • Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
    • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
    • Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly

    Business Development & Growth

    • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
    • Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
    • Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
    • Represent the exchange at key conferences, summits, and community events in the assigned region

    Market Intelligence & Feedback

    • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
    • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
    • Identify emerging trends in trading behavior and asset preferences among VIP client segments
 

What We Look For In You

  • Experience & Background

    • 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
    • Proven track record managing high-value client portfolios with demonstrable revenue impact
    • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
    • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage

    Skills & Competencies

    • Exceptional interpersonal and communication skills with the ability to build rapport across cultures
    • Strong commercial acumen with ability to identify revenue opportunities and close deals
    • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
    • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
    • Self-starter mentality with ability to operate autonomously in a fast-paced environment

    Languages

    • Fluency in English is required
    • Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)

 

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!
#LI-AZ1 #LI-REMOTE
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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