8+ years of experience in healthcare operations, consulting, sourcing advisory, revenue cycle management, payor operations, or related business services
Experience leading workstreams or major deliverables within client-facing consulting, advisory, sourcing, operational improvement, BPO, or transformation engagements
Strong consulting skills, including structured problem solving, stakeholder engagement, communication, deliverable development, and workstream management
Familiarity with AI, automation, data, digital transformation, and technology-enabled operating model improvement
Requirements:
Lead defined workstreams within healthcare transformation, sourcing advisory, BPO assessment, and operational improvement engagements, ensuring deliverables are tied to measurable client outcomes such as cost reduction, service quality, productivity, or cycle-time improvement
Apply healthcare operations knowledge to engagements involving revenue cycle, utilization management, claims operations, prior authorization, payor administration, provider back-office operations, and related clinical or administrative workflows
Facilitate client interviews and working sessions with business stakeholders to synthesize input into clear findings, decisions, and next steps
Support sourcing advisory activities, including RFP drafting, vendor response analysis, pricing and solution comparisons, service level reviews, SOW inputs, transition planning, and preparation of vendor selection recommendations
Job description
Description
Principal Consultant – Healthcare Transformation Advisory
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.
Position Overview
ISG is seeking a Principal Consultant, Healthcare Transformation Advisory to join our Healthcare Transformation practice. This role will support and lead engagements that are focused on improving payor and provider operations. Including evaluating sourcing opportunities, designing practical operating model improvements, and assessing performance improvement options in provider and payer organizations.
This is a hands-on consulting delivery role for someone who can own workstreams, structure analysis, facilitate client discussions, and turn findings into practical recommendations.
The ideal candidate has experience in healthcare operations, with depth in revenue cycle, utilization management, claims, prior authorization, or healthcare BPO, and has worked in client facing advisory or transformation environments.
Responsibilities
Remote position based in the United States
Travel may be required up to 50%
Lead defined workstreams within healthcare transformation, sourcing advisory, BPO assessment, and operational improvement engagements, ensuring deliverables are tied to measurable client outcomes such as cost reduction, service quality, productivity, or cycle-time improvement
Apply healthcare operations knowledge to engagements involving revenue cycle, utilization management, claims operations, prior authorization, payor administration, provider back-office operations, and related clinical or administrative workflows
Facilitate client interviews and working sessions with business stakeholders to synthesize input into clear findings, decisions, and next steps
Support sourcing advisory activities, including RFP drafting, vendor response analysis, pricing and solution comparisons, service level reviews, SOW inputs, transition planning, and preparation of vendor selection recommendations
Build client-ready materials, such as executive presentations, excel-based analyses, business cases, project plans, status updates, decision summaries, and recommendation documents for senior client stakeholders
Identify practical opportunities to leverage automation, analytics, workflow tools, and AI-enabled capabilities in healthcare operations such as reducing manual touchpoints, improving prior authorization throughput, accelerating claims review, strengthening denial prevention, or improving vendor performance visibility
Contribute to business development by drafting proposal sections, developing pursuit materials, shaping healthcare transformation solutions, and helping maintain reusable practice assets such as assessment tools, delivery templates, and market perspectives
Perform other related responsibilities as business and client needs evolve
Required Skills and Experience
8+ years of experience in healthcare operations, consulting, sourcing advisory, revenue cycle management, payor operations, or related business services
Experience leading workstreams or major deliverables within client-facing consulting, advisory, sourcing, operational improvement, BPO, or transformation engagements
Strong consulting skills, including structured problem solving, stakeholder engagement, communication, deliverable development, and workstream management
Ability to analyze information, summarize findings, and present clear recommendations to client stakeholders
Experience with RFPs, vendor evaluations, service levels, statements of work, transition planning, or sourcing-related activities
Familiarity with AI, automation, data, digital transformation, and technology-enabled operating model improvement
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Preferred Qualifications
Experience with a consulting firm, advisory services firm, service provider, managed services organization, healthcare provider, or payer organization
Experience supporting business development, proposal writing, sales pursuits, solution development, or internal intellectual property development
Understanding of healthcare BPO market trends, service provider capabilities, automation, AI, and operating model transformation
Experience with financial analysis, business cases, project plans, governance models, or performance metrics
Project management experience; PMP or similar certification is a plus
Education
Bachelor’s degree required
MBA, MHA, MPH, MS, or other advanced degree preferred
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
