Role overview

Qualifications

Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
Experience with SaaS tools and platform configuration
Strong attention to detail and organization; ability to manage multiple tasks and customers at once
Problem-solving mindset and ability to explain technical concepts to non-technical users

Responsibilities

Platform setup and optimization: configure and maintain customer environments (users, workflows, automation); set up dashboards aligned with KPIs; ensure data quality and best practices
Customer support and adoption: manage multiple accounts with lower complexity; identify and implement improvements to increase adoption; act as the first point of technical support before escalation
Audits and improvements: review environments to identify gaps in usage or setup; suggest and implement improvements; help reduce risks that could impact renewals
Reporting, training, and collaboration: support reporting and dashboard accuracy; train admins and end users on the platform; collaborate with Customer Success and Product teams; maintain clear documentation

Key facts

Remote from: Europe
Full time
Customer Success Manager (CSM)
Italian, English, Portuguese, French, German, Spanish

Hard skills

Help Desk Support Business Process Automation KPI Reporting Data Quality Assessment Configuration Management Account Management Change Management Environmental Auditing Platform Design And Development Customer Success Management Risk Reduction Performance Analysis Process Improvement Employee Onboarding Customer Development Organizational Structure

Other skills

Prioritization
Adaptability
Multitasking
Time Management
Teamwork
Detail Oriented
Problem Solving

About the company

Alia Services

Human Resources, Staffing & Recruiting

We are one of the renowned recruitment and payroll services companies that operates remotely. We offer one-window solutions for entrepreneurs, small-medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objective into reality by acquiring exceptional human capital with an easy and fast paced recruitment process.

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

**** TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected]****

About YOOBIC

YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train teams, and manage daily operations—all in one place.

We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve operations and customer experience.

With strong funding and continued growth, we’re expanding our team.

About the Role

We’re looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.

This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.

What You’ll Do

Platform Setup & Optimization

Configure and maintain customer environments (users, workflows, automation)
Set up dashboards aligned with KPIs
Ensure accounts follow best practices and maintain data quality

Customer Support & Execution

Manage multiple customer accounts with lower complexity
Identify and implement improvements to increase adoption
Act as the first point of technical support before escalation

Audits & Improvements

Review environments to identify gaps in usage or setup
Suggest and implement improvements
Help reduce risks that could impact renewals

Reporting & Value Delivery

Support reporting and dashboard accuracy
Assist with client reviews and performance tracking

Training & Adoption

Train admins and end users on the platform
Support rollout of new features
Ensure features are being used effectively

Scaling & Collaboration

Support platform expansions (new modules, workflows, scaling)
Work closely with Customer Success and Product teams
Follow clear prioritization and escalation processes

Documentation

Keep clear records of configurations and changes
Contribute to internal best practices

What We’re Looking For

Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
Experience with SaaS tools and platform configuration
Strong attention to detail and organization
Ability to manage multiple tasks and customers at once
Problem-solving mindset
Ability to explain technical concepts to non-technical users
Experience with training or onboarding is a plus
Comfortable working in a fast-paced, global environment

Languages

English is required
Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)

Working Hours

Monday to Friday, standard business hours (9 AM – 6 PM)
Work aligned with your customer’s time zone
No night shifts required
Fully remote (no in-person meetings required)

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