About Simetrik
Simetrik is a market leader and one of Goldman Sachs' top-performing portfolio companies, achieving triple-digit growth for four consecutive years. We were recently recognized by the Financial Times as one of the fastest-growing companies in the Americas for 2024 and 2025. Our B2B platform, powered by no-code and generative AI, empowers financial and operational teams to automate reconciliations and manage risks through an intuitive interface.
About the Role
As Integrations Senior Manager, you will lead a 17-person team across LATAM and India to build technical integrations for banking, payments, and retail clients. Bridging Professional Services, Engineering, and customer IT, you will own the end-to-end integration lifecycle to drive NRR and operational efficiency.
This role requires deep technical expertise and the ability to lead complex client discussions. We need a proactive leader to restructure work-streams, accelerate delivery, and develop a scalable, automated integration model.
Success is measured by:
- Accelerated Time-to-Value: Faster, robust deliveries aligned with product capabilities.
- NRR Protection & Expansion: High-quality data pipes that ensure customer stickiness.
- Operational Excellence: Leveraging AI to minimize manual effort and scale efficiently.
What is the impact and scope of this position?
- Own the integration execution backlog for a diverse portfolio of enterprise and small & medium-sized clients spanning both LATAM and India operations
- Collaborate closely with Product/Engineering and the Implementations Team to elevate the integration model from operational-heavy to efficiency-led.
- Lead technical conversations with clients, and all relevant internal and external stakeholders.
- Redesign workflows to reduce delivery friction, ensuring all integrations rigorously adhere to security, compliance, and standard delivery methodologies.
This is a high-leverage role with significant visibility to leadership due to its direct impact on Simetrik's efficiency and scalability.
What outcomes are expected in the first 3 to 6 months?
In the first 90 days, you will:
- Gain a deep understanding of Simetrik’s integration portfolio, architecture, data model, and product boundaries.
- Map the current workflows of the 17-person integration cell to identify key bottlenecks, manual gaps, and immediate opportunities for AI/automation.
- Ensure the successful end-to-end delivery of customer integrations, validating scope, technical design, testing, and go-live according to standard delivery value methodology.
- Establish strong working relationships with leadership across Implementation, Product/Engineering, and Revenue (Sales & Customer Success).
By month 6, you will:
- Implement the first cycle of efficiency improvements (e.g., establishing clear playbooks, introducing automation steps, and refining scoping approaches)
- Achieve a measurable percentage reduction in the integration cycle time for your portfolio.
- Establish a repeatable, scalable technical scoping and delivery model.
Must Have
- 5+ years of experience in technical integrations, implementation engineering, or service delivery for enterprise B2B SaaS.
- Demonstrated strength in technical troubleshooting and complex problem-solving.
- Experience delivering integrations within the payments ecosystem (including processors, acquirers, aggregators, card networks, and banking APIs).
- Proven ability to translate complex business requirements into clear technical designs and actionable execution plans.
- Strong communication and client-facing skills, capable of guiding both technical and non-technical stakeholders.
- The ability to dive deep, ask insightful questions, and rapidly decompose complex problems.
- Comfort leading operational transformation in fast-paced, ambiguous environments.
- Proven success in directly managing, mentoring, and developing a team of technical professionals in a multi-geo setting
- Trilingual proficiency: English, Spanish, and Portuguese.
Nice to Have
- Experience in roles such as Technical Account Manager, Solutions Engineer, or Integrations Engineer within the payments space.
- Previous experience at high-scale payment processors, fintechs, acquirers, or card networks.
- Familiarity with Enterprise Resource Planning (ERP) systems or complex enterprise data workflows.
- Experience using Zendesk or other ticketing systems.
- A background in high-growth environments where automation or AI-driven workflow redesign was adopted.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
- 5+ years of experience in integration-heavy roles within payments, fintech, or financial services.
- Trilingual proficiency (English, Spanish, Portuguese) is mandatory.
- Must be based in Colombia, Argentina, or Brazil.
- Proven ability to work effectively with enterprise clients, technical teams, and cross-functional stakeholders.
