Telecom Project Manager

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a seasoned project management professional with 2-5 years of experience who thrives in fast-paced telecommunications environments. You bring strong expertise in managing implementations across various carriers—including facilities-based and non-facilities-based CLECs, ILECs, RBOCs, and large national connectivity providers. You have a solid foundation in telecommunication technologies such Cable, DIA Internet, MPLS, and SD-WAN, along with a fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and ISP connectivity. You're an excellent communicator with outstanding organizational skills, and you excel at balancing multiple priorities while maintaining exceptional attention to detail. Self-motivated and analytically minded, you're comfortable working both autonomously and collaboratively in a team environment while working remotely from a home office.

What you’ll do and how you’ll have an impact

• Manage simple to complex new telecom installations, moves, and disconnect orders and projects from initiation through completion
• Coordinate new service and installation dates with Account Managers, Advisors, Implementation Engineers, customers, and vendors
• Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers
• Develop formal project plans, keeping them current and available to the customer
• Utilize customer facing templates and internal systems to keep customers updated and informed, while maintaining internal tracking databases
• Educate customers on product complexities and properly set customer expectations and continuously evaluate project status, identifying factors that may impact commitments and escalating when needed
• Identify processes and procedures that are no longer effective or efficient and recommend improvements
• Ensure that all clients' milestones and deliverables are met in a timely manner, including time-sensitive moves, new products, multi-carrier and/or multi-product solutions
• Quickly identify errors and provide a plan to overcome the impact while implementing measures to avoid recurrence
• Develop a working knowledge of all products and services being implemented
• Act as a strategic resource for the customer's implementation team
• Assist in maintaining an accurate client inventory
• Manage and update scope of work to minimize scope creep

What we're looking for

• 2-5 years of experience in project management;
• 2-3 years of experience in telecommunication technologies including Cable, Data, Internet, SD-WAN and other evolving technologies
• 2-3 years of demonstrated experience managing implementations with various carriers including facilities-based and non-facilities-based CLECs, ILECs, and RBOCs; experience with large/national connectivity providers and ISPs highly desirable;
• A fundamental understanding of basic network IP addressing, layer 1 circuit handoffs, and how customers connect to their ISP network;
• Excellent organizational, time management, and multi-tasking skills. Excellent attention to detail and accuracy;
• Strong written and verbal communication skills;
• Strong analytical and problem-solving skills;

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

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