Solutions Engineer

🧬 About Sano

Mission: what we do

The patients in the programmes we support often have no approved treatment and no alternatives in clinical development. Getting the right patient into the right trial, at the right moment, is sometimes the only shot they have. We don't say this to add pressure: we say it because it's true, and because the people who do their best work here are the ones who feel that weight and let it sharpen their focus rather than slow them down.

Purpose: why we do it

Sano Genetics helps pharmaceutical companies developing genetically targeted medicines find, engage, and retain the right patients. We work with some of the largest pharma organisations in the world, running precision programmes that compress clinical trial timelines and reduce enrolment risk. Our deals are consultative, science-led, and rarely straightforward; every proposal is shaped around the sponsor's specific programme, patient population, and regulatory landscape.

Vision: where we’re going

Become the world’s best source of patient-in-the-loop genomic and health data for precision medicine development

👉 Curious to dive deeper? Read more about what we do here

As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life-saving research.

Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.

What you'll be doing:

• Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.

• Logistics Configuration & Setup: When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.

• Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.

• Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.

• Documentation & Training: Develop clear, user-friendly documentation and training materials to support external users in configuring and testing their studies.

• Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth and accurate study setup.

• Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.

• Participant Support & Navigation: Support study participants when needed by responding to queries and configuring study communication, ensuring a smooth and compassionate participant experience.

• Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders which aren’t fully integrated, and investigating any issues.

This job is for you if you:

• Have experience in requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).

• Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).

• Thrive in customer-facing roles, demonstrating professionalism and a solution-oriented approach to meeting customer needs.

• Have strong collaboration skills and enjoy working cross-functionally with product, engineering, and customer success teams.

• Are familiar with process documentation and are adept at creating and managing data flows and change management processes.

• Enjoy unpicking problems and getting at the root cause of issues.

• Are compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build.

• Feel comfortable talking directly with participants and helping them navigate their study journey.

Even better if you have:

• Experience in life sciences or working with clinical research software.

• Light technical fluency (e.g. reading configs, JSON, APIs, or similar) and comfort collaborating closely with engineers.

• Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early-stage products.

• Skills in presentation and training delivery, with a keen ability to support external and internal users.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

🔍 Hiring Process

1. CV screening
2. 30-minute intro call with solutions engineer
3. Screening interview with product director
4. Panel interview + task (via Miro)
5. Final interview with CEO

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. All interviews at Sano take place virtually. Please let us know if we can help make a virtual interview run smoother for you.

🛑 Please note:

We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.

🌈 Diversity, Equity, Inclusion and Belonging

At Sano, we're committed to creating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at Sano. We strive to embed it not just into our values but throughout our entire culture.