L&D Trainer (TELECARE TRAINED) - INTERNAL ONLY 🏢

🤩LEARNING AND DEVELOPMENT TRAINER (TELECARE TRAINED) - INTERNAL ONLY 🏢

Candidates who applied in the previous round may either reapply or be considered for a further interview if they reached the interview stage last time.

Passionate about training that makes a real difference?
Join a role where your delivery, mentoring and learning expertise directly build capability and confidence from day one.

🕰️Hours: 37.5 hours per week

📅Shift pattern: Hours are flexible to business needs, Monday-Sunday. The current rota is Monday–Friday from 8:15am onwards (with a 30-minute unpaid lunch break); however, this may change at any time.

💸Salary: £27,503.52 per annum (£14.10 ph)

📍Location: Remote

📆Start Date: April/May 2026

⚠️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks :

• 163 hours annual leave entitlement plus bank holidays.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

👇ABOUT YOU

You’re passionate about learning and development and enjoy helping people build confidence and capability in their roles. You’re organised, proactive and comfortable working with a range of stakeholders to deliver engaging, high‑quality training experiences. With a practical, people‑focused approach, you’re confident balancing delivery, coordination and continuous improvement in a fast‑paced environment.

You’ll shine in this role if you have:

• Previous experience in a training or learning-focused role

• You must be telecare trained

• Experience designing or developing training programmes

• Experience working in a call centre or volume environment and identifying training needs

• Experience delivering training to remote and office-based colleagues

• Strong communication and listening skills

• Highly organised, accurate and able to manage competing priorities

• A customer-focused mindset and a resilient, proactive approach

Bonus points if you bring: 🎁

• Experience using a Learning Management System (LMS)

• Experience delivering training remotely

• Exposure to compliance-related training and regulatory environments

🌟THE ROLE

As a Learning & Development Coordinator, you will be a key part of building and delivering a Learning & Development Centre of Excellence across Appello Group. You will work closely with L&D Leads and other coordinators to design, implement and deliver learning solutions that support onboarding, role effectiveness, leadership development and ongoing capability building.

This is a hands-on role combining coordination, delivery, mentoring and system ownership, with a strong focus on consistency, best practice and continuous improvement.

✔️WHAT YOU'LL BE DOING

• Working collaboratively with other Learning Coordinators to ensure consistency, best practice and shared capability across the Group

• Supporting the delivery of a structured, engaging and effective onboarding journey for new starters

• Observing live calls as part of agreed plans to identify training needs and support performance improvement

• Mentoring new starters to support their transition, maintaining up-to-date knowledge of call handling procedures and periodically handling live calls where required

• Supporting training identified through Training Needs Analysis (TNA), including leadership and externally delivered training

• Contributing to the implementation, maintenance and continuous improvement of the Learning Management System (LMS)

• Ensuring learning content is current, relevant, embedded in the business and aligned to organisational needs

• Working with L&D Leads and business leaders to prioritise learning activity and deliver against agreed plans

• Supporting the design and delivery of development programmes, including leadership development initiatives

• Using LMS data to provide insights, track engagement and support evidence-based learning decisions

• Promoting a “One Team” approach by building knowledge across Group functions and sharing best practice

👀WHAT WE'RE LOOKING FOR

Essential:

Desirable:

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself!

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.