Customer Success Associate | A-Players BA

A-Players BA is hiring a Customer Success Associate to work full-time with one of our US partner companies — a fast-growing business in the influencer marketing and creator economy space. You'll be employed by A-Players BA and embedded with the client's Customer Success team as a long-term member of their operation.

This is not a junior role. You'll be the right hand to a Customer Success Manager, owning day-to-day client communication, campaign execution, and the operational details that decide whether accounts grow or churn. We're looking for someone who already knows how to handle clients and wants a seat closer to where the decisions get made.

What you'll own

• Client communication. You're the daily point of contact for a portfolio of accounts. Clients email you, you respond clearly and on time, and you flag issues before they become escalations. You handle scheduling, follow-ups, and the small things that build trust over months.

• Campaign execution. You'll run the operational side of campaigns end-to-end — brief intake, timeline coordination, inventory tracking, launch readiness. When something is at risk of slipping, you catch it early and move it.

• Account growth. You'll spot expansion and upsell signals inside your accounts, surface them to the CSM, and help build the decks, order forms, and HubSpot deals that turn those signals into revenue.

• Cross-functional coordination. Product, Engineering, Billing, Fulfillment, Creator Support — you'll work across all of them in Slack and live meetings to keep campaigns moving and clients unblocked.

• Documentation and reporting. Customer Health Scores, HubSpot notes, Confluence guides, Scribe walkthroughs, onboarding and optimization decks. You keep the record clean and the reporting sharp.

• Platform and onboarding support. You set up new clients in the company's platform, walk them through it, and resolve the technical friction that comes up in the first 30 days.

Who we're looking for

• You've done client-facing work before — agency account management, SaaS Customer Success, account management, or a marketing/sales role with real client ownership. You can point to specific clients, specific outcomes, and specific things that went wrong and how you fixed them.

• You've been exposed to marketing at some point — influencer, performance, brand, agency, in-house, doesn't matter. You understand why campaigns exist and what clients actually care about.

• You write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have them.

• You think like an owner. When something breaks, you don't wait to be told. When a client goes quiet, you notice. When a process isn't working, you fix it or flag it.

• You use AI tools as part of how you work — Gemini, Claude, Perplexity — for reporting, drafting, research, automation. Not as a novelty. As leverage.

• You can hold multiple accounts, multiple timelines, and multiple internal stakeholders without dropping things.

Tools

• HubSpot CRM

• Google Workspace

• Slack

• Confluence and Scribe

• ChatGPT and Claude

Hours

Full-time, full overlap with US Eastern Time: 9:00 AM – 5:00 PM EST.

Compensation

$1,800–$2,500/month, based on experience and operational depth. The upper range is for candidates with strong client-facing track records.

How A-Players BA works

We're an outstaffing company that places strategic Business Associates with fast-growing US companies. You're hired by us, paid by us, and supported by us — but your day-to-day work happens inside the client's team. We invest in training, mentorship, and long-term growth, and our best people stay with their client teams for years.

Hiring process

1. Screening interview with the A-Players team lead.

2. Test task & work samples to see how you actually think and execute.

3. Interview with the client team.

4. Paid three-day trial to make sure both sides are aligned before we commit long-term.