Customer Support Specialist – German Speaker – Remote In Greece

Customer Support Specialist – German Speaker – Remote In Greece

Location: Athens, Greece
Start Date: many intakes 
Work Mode: Remote (within Greece)

Job Overview

We are hiring a German-speaking Customer Support Specialist for a fully remote position based in Greece.

You will support customers through multiple communication channels, ensuring high service standards and efficient issue resolution. This role offers flexibility, structured onboarding, and the opportunity to grow within an international environment.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat
• Provide clear and accurate product or service information
• Resolve customer issues promptly and professionally
• Escalate complex cases when required
• Document all interactions in internal systems
• Meet quality and performance KPIs
• Deliver a positive and consistent customer experience

Requirements

• Native or fluent German (C1–C2 level)
• Good command of English (B2 or higher)
• Strong communication and problem-solving skills
• Ability to work flexible shifts (24/7 rotation)
• Customer-oriented mindset
• EU citizenship or valid Greek work authorization
• Previous customer service experience is a plus

Whats Offered

• Full-time contract
• Competitive salary package
• Fully remote role within Greece
• Paid training and structured onboarding
• Career development opportunities

Apply Now

Apply today and join a growing international team.