Salesforce Analyst (Remote US)

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science. 

 Location: (Remote U.S. – except AK,  HI, NM, ND, SD, RI, VT)   

SUMMARY 

The Salesforce Analyst is responsible for the daily support and maintenance of BioIVT’s Salesforce environment. General responsibilities include ticket management, system configuration, end-user training, and data governance across Salesforce CRM and integrated systems. This role also contributes to new projects and system enhancements, ensuring alignment with business goals and data integrity standards. 

This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Serve as the primary point of contact for Salesforce-related user issues, managing incoming support requests and tickets through to resolution. 
• Troubleshoot and resolve user questions, system errors, and configuration issues in a timely and thorough manner. 
• Support Salesforce-related projects and initiatives, ensuring timely delivery and alignment with business goals. 
• Maintain user accounts, permissions, roles, profiles, and security settings in Salesforce. 
• Monitor system performance and conduct regular data audits to identify issues, inaccuracies, or discrepancies that may impact end-user productivity, initiating corrective actions as needed. 
• Collaborate with key stakeholders across departments to support data cleansing initiatives, especially during company acquisitions and integrations. 
• Perform Master Data Management tasks to ensure BioIVT data accuracy across Salesforce, Sage X3, and other integrated systems, including reviewing and validating customer data related to mergers, acquisitions, and other business changes. 
• Configure, customize, and maintain CRM (Salesforce) for various departments including Sales, Marketing, Customer Experience, and Scientific Affairs. 
• Design and implement custom objects, fields, formulas, validation rules, approval processes, and process builder flows. 
• Develop reports, dashboards, and analytics to monitor key business metrics, track data quality measures, and provide visibility into data integrity issues and improvement efforts. 
• Provide training and support to end users on data entry standards, data governance practices, and system best practices to promote consistent and accurate data management. 
• Stay informed about Salesforce releases, features, and best practices, and recommend system enhancements to improve efficiency and effectiveness. 

TELECOMMUTING REQUIREMENTS: 

While telecommuting, the employee is required to have a designated, in-home workspace and reliable internet connection.  

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience  

• Bachelor's degree in computer science, Information Technology, Business Administration, or related field preferred.  
• Bachelor’s degree (B.S./B.A.) from four-year college or university; or high school graduate with five years of related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree in biological or chemical science field preferred.   
• 5+ years of experience as a Salesforce Administrator in a fast-paced environment.  Life Sciences Industry experience is a plus.  
• Strong understanding of Salesforce data model, security model, and capabilities, with experience in data management and data integration techniques.  
• Excellent analytical and problem-solving skills, with the ability to gather requirements, prioritize tasks, and communicate effectively with stakeholders at all levels.  
• Ability to work independently as well as part of a collaborative team environment.  
• Experience with Salesforce Clouds (Service Cloud, Marketing Cloud) and/or Agentforce, Salesforce CPQ, other is a plus. 

Certificates, Licenses, Registrations Required 

• Salesforce Certified Administrator (ADM 201) certification required; additional certifications such as Salesforce Certified Advanced Administrator (ADM 211) or Salesforce Certified Platform App Builder (Platform Developer I) are a plus. 

 Other Skills and Abilities 

• Proficiency in a variety of computer software programs including MS Office   
• CRM experience.  
• Detail-Oriented and multitasking skills. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee may be required to: stand; walk, sit, speak, hear/listen.   

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  

Administrative – While performing the duties of this job, the employee will be working in a professional office environment using standard office equipment.  

A full-time Monday through Friday workweek with general business hours.  

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Continued employment remains on an at-will basis, unless otherwise contractually bound. 

We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!

Join Us!

We can’t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.

To Learn more about our mission and team culture, click here!

BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process.