Service Hub Specialist - Operations

Join our Operations team as part of the Service Hub, where we ensure the smooth and efficient execution of key banking processes. In this role, you will contribute to high-quality service delivery by managing a broad range of operational activities in a structured and regulated environment, working closely with internal and external stakeholders.

What would your role be?

As an Operations Specialist within the Service Hub, you are responsible for the timely, accurate and efficient execution of a broad range of operational banking activities. You ensure smooth processing in line with internal guidelines, regulatory requirements and defined quality standards.

• Execution of day-to-day operational banking tasks

• Handling and resolution of inquiries from internal and external stakeholders

• Support in the onboarding of client relationships

• Maintenance and updating of client lifecycle data

• Processing of payment transactions and securities trades

• Execution of account closures and related processes

• Processing of credit and debit card-related activities

What are we looking for?

• Several years of experience in operations within Wealth Management or a comparable environment.

• Full professional proficiency (C1) in German and English.

• Accurate, structured and reliable working style.

• Ability to work under pressure and manage high volumes while maintaining quality standards.

• Strong attention to detail and a high level of quality awareness.

• Interest in operational banking processes and activities.

• This position requires full on-site presence in Zurich. Remote working / home office is not foreseen for this role.

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.

• Friendly, diverse team in an open-office space.

• All the latest technology to help you excel and advance.

• Agile environment in how we think, the way we work and our trust for each other.

• Flat hierarchy with collaboration at all levels.

• Campus feeling and a collaborative spirit.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form.