We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?
What you will be doing:
Identify and address customer inquiries regarding accounts.
Identify potentially fraudulent activity occurring on accounts.
Appropriately utilize internal systems and resources to accurately and effectively serve customers.
Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes and reporting fraudulent activity.
Accurately document customer conversations in appropriate systems.
Provide timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
Successfully complete additional skills training as required/requested.
Entry level pay
Must be Bilingual in English and French.
Must be eligible to work full time in Ontario, Canada.
Schedule: 11am-8pm; 12pm-9pm. Weekends Sunday-Thursday
What you bring:
High School Diploma or Equivalent
Call center or customer service experience
Computer/technology basic skills
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A work environment built on collaboration, flexibility, and respect
Varied and challenging work to help you grow your technical skillset
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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