Success Manager – Remote | Client Success, Cold Email Campaigns & Retention
Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings in U.S. time zones
About the Role
At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.
This is not a traditional project management role.
You will be directly responsible for:
- Client satisfaction
- Campaign performance
- Retention and churn prevention
- Delivery execution
- Ongoing client success
This role is ideal for someone who has operated inside fast-moving startup environments where:
- Priorities shift quickly
- Systems are still evolving
- Ownership is high
- Execution matters more than titles
You’ll work closely with:
- Founders
- Developers
- Outreach teams
To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.
If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.
What You’ll Own
Client Relationship Management
- Act as the primary point of contact for 20–30 active clients
- Lead client calls, check-ins, and ongoing communication
- Manage expectations and proactively identify risks
- Build strong long-term client relationships
- Prevent churn through consistent delivery and communication
- Own overall client satisfaction and retention
Campaign Performance & Optimization
- Diagnose and improve underperforming cold email campaigns
- Troubleshoot:
- Deliverability issues
- Inbox placement
- List quality problems
- Low-performing copy
- Quality-check campaigns before launch
- Continuously optimize campaigns for:
- Reply rates
- Deliverability
- Positive response rates
- Client outcomes
- Personally step into campaigns when execution support is needed
Processes, Systems & Documentation
- Build and improve operational playbooks and documentation
- Create scalable processes as the company grows
- Track:
- Client health
- SLAs
- Delivery timelines
- Campaign performance
- Improve operational consistency without slowing execution
Cross-Functional Collaboration
- Work closely with developers on technical or infrastructure-related issues
- Coordinate with outreach teams to improve campaign performance
- Report directly to leadership on:
- Client health
- Risks
- Retention
- Operational bottlenecks
- Help align delivery execution with company growth goals
What Success Looks Like
- Clients remain satisfied and retained long-term
- Campaigns perform consistently and improve over time
- Deliverability and inbox placement issues are resolved quickly
- Communication stays proactive and organized
- Delivery systems become more scalable as the company grows
What Makes You a Strong Fit
- You’ve worked inside fast-growing startups or agencies
- You thrive in environments where ownership is high and systems evolve quickly
- You solve problems without waiting for perfect processes
- You communicate confidently with founders and executives
- You focus on execution, outcomes, and retention
- You adapt quickly and handle ambiguity well
Requirements (Must-Have)
Experience
- Experience leading:
- Client success
- Account management
- Delivery operations
- Campaign ownership
- Background in:
- Cold email agencies
- Lead generation companies
- Outbound growth environments
- Hands-on experience with:
- Cold email strategy
- Deliverability
- Warm-up systems
- Inbox placement
- Copywriting
- Campaign troubleshooting
Core Skills
- Ability to personally write and optimize cold email copy
- Strong understanding of:
- APIs
- Automations
- Campaign infrastructure
- Data flows
- Comfortable using AI tools in day-to-day operational work
- Strong organizational and problem-solving skills
- Comfortable operating in startup environments where systems are still being built
Nice to Have
- Experience with:
- Instantly
- Smartlead
- Clay
- Apollo
- HubSpot
- Experience managing high-volume outbound campaigns
- Familiarity with:
- DNS setup
- SPF / DKIM / DMARC
- Email infrastructure
- Experience scaling client delivery operations in startups or agencies
Tools & Platforms
- Cold email platforms (Instantly, Smartlead, etc.)
- CRM and outreach systems
- AI productivity tools
- Campaign analytics and deliverability tools
- Slack / Google Workspace / Project management tools
What a Typical Day Looks Like
- Review campaign health and client performance
- Join client calls and provide updates
- Troubleshoot deliverability or campaign issues
- Optimize copy, targeting, or infrastructure
- Coordinate with developers and outreach teams
- Update documentation and operational processes
- Monitor client satisfaction and identify retention risks
In short:
You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.
Key Metrics (KPIs)
- Client retention and churn reduction
- Campaign performance improvements
- Deliverability and inbox placement health
- SLA adherence and operational consistency
- Client satisfaction and relationship strength
- Overall impact on measurable client outcomes
Why This Role Stands Out
- High ownership and direct impact on company growth
- Work closely with founders and leadership
- Strong exposure to startup operations and scaling
- Opportunity to shape systems and processes from the ground up
- Fully remote with flexibility and autonomy
- Growth path into:
- Head of Client Success
- Operations Leadership
- Growth Operations
Interview Process
- Initial Screening
- Interview with Founder
- Final Discussion
- Offer & Onboarding
