Operations Specialist (Workforce Operations & Scheduling) – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform.
This is not a traditional admin or support role.
You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time.
You will oversee the full shift lifecycle, including:
- Shift fulfillment
- Workforce coordination
- Attendance monitoring
- Real-time issue resolution
- Last-minute scheduling coverage
If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you.
What You’ll Own
Shift Fulfillment & Workforce Coordination
- Own the end-to-end shift fulfillment process
- Respond quickly to incoming client staffing requests
- Assign professionals to open shifts and confirm availability
- Ensure shifts are fully covered on time
- Coordinate replacements for last-minute cancellations or no-shows
Live Operations & Real-Time Issue Resolution
- Monitor attendance, clock-ins, and active shift activity
- Follow up immediately on:
- Late arrivals
- No-shows
- Schedule conflicts
- Communicate directly with:
- Workers
- Clients
- On-site managers
- Resolve operational issues in real time while maintaining service quality
Workforce Onboarding & Engagement
- Onboard and activate professionals on the platform
- Maintain ongoing communication to improve workforce reliability
- Build strong relationships with active professionals
- Help maintain workforce engagement and retention
Systems, Documentation & Process Improvement
- Keep operational systems and trackers updated accurately
- Maintain clean documentation across workflows and shift activity
- Identify recurring operational issues and suggest workflow improvements
- Support operational efficiency through process optimization
What Success Looks Like
- Shifts are filled quickly and accurately
- No-shows and attendance issues are minimized
- Clients receive fast, professional communication
- Workers stay engaged and responsive
- Operational issues are resolved quickly without escalation
- Systems and documentation remain organized and reliable
What Makes You a Strong Fit
- Highly organized and comfortable managing multiple live priorities
- Calm under pressure in fast-changing operational environments
- Proactive and ownership-driven
- Strong communicator who can coordinate confidently with clients and workers
- Solutions-oriented with strong follow-through
- Fast responder with excellent operational discipline
Requirements (Must-Have)
Experience
- 2+ years experience in:
- Operations
- Staffing coordination
- Workforce management
- Scheduling
- Dispatch or live operations environments
Core Skills
- Strong written and spoken English communication skills
- Neutral or modest English accent preferred
- Excellent organizational and time-management abilities
- Comfortable using:
- Scheduling systems
- Operational tools
- Internal dashboards
- Workforce platforms
- Ability to multitask and prioritize under pressure
Technical & Work Environment
- Reliable computer/laptop setup
- Stable high-speed internet connection
- Comfortable working remotely during U.S. hours
Nice to Have
- Experience working in:
- Staffing marketplaces
- On-demand workforce environments
- High-growth startups
- Experience tracking:
- Attendance
- Clock-ins
- Workforce KPIs
- Process improvement mindset with ability to optimize workflows
What a Typical Day Looks Like
- Review incoming shift requests and secure coverage
- Communicate with professionals to confirm assignments and attendance
- Monitor live attendance and follow up on issues
- Resolve last-minute cancellations and staffing gaps
- Coordinate directly with clients and on-site managers
- Update internal systems and shift documentation
- Identify operational bottlenecks and improve workflows
In short: you are the operational backbone of the platform, ensuring every shift runs smoothly and every client receives reliable support.
Key Metrics (KPIs)
- Shift fill rate
- Time-to-fill open shifts
- Attendance and no-show reduction
- Response time to operational issues
- Accuracy of documentation and system updates
- Client satisfaction and workforce reliability
Why This Role Stands Out
- High-impact operational ownership
- Fast-paced environment with real-time decision-making
- Opportunity to work at the center of workforce operations
- Strong growth path into:
- Operations Management
- Workforce Operations Lead
- Marketplace Operations
- Client Operations
- Exposure to scaling operational systems and live staffing environments
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Scenario-Based Operations Interview
- Client Interview
- Offer & Background Verification
Apply Now
If you:
- Thrive in fast-moving operational environments
- Enjoy coordinating people and solving problems in real time
- Stay organized under pressure
- Take ownership and communicate proactively
This is a strong opportunity to grow in workforce operations and live execution management.
