Sr. Customer Success Manager

Sr. Customer Success Manager

DefenseStorm is seeking a Sr. Customer Success Manager responsible for creating trusted partnerships with portfolio clients that include banks and credit unions as well as internal cross functional teams to ensure maximum customer value is achieved. In addition to building and maintaining relationships you will have direct revenue ownership of retention and expansion targets. The ideal candidate is a self-motivated professional that loves to partner with customers and team members to build a common future of success. If you love working with great people in a dynamic, fast paced environment where you make a difference each day, apply now!

Location

• Atlanta, GA
• Remote

Job Duties and Responsibilities

• Understand and guide financial institution (FI) security strategies across throughout the organization.
• Deliver on success plans to ensure ongoing client retention.
• Expand on successful client partnerships by identifying and closing additional product opportunities.
• Lead contract renewal negotiations for assigned clients.
• Leverage effective sales methodologies and tools to forecast and build a strong lead pipeline, targeting 3.5x coverage against assigned goals.
• Deepen relationships with client base, developing executive contacts across the organization.
• Plan and lead quarterly reviews as well as other customer meetings to ensure ongoing alignment and value realization for all customers.
• Represent DefenseStorm at client events and user group sessions, as needed or assigned.
• Provide input to Product Management on recommended enhancements based on client feedback.
• Forecast accurately and keep all activity and opportunity records current and accurate in CRM.
• Consistently meet quarterly and annual sales targets.
• Other duties as assigned by management.

Required Education and Experience

• Bachelor’s degree with 5-8 years’ experience in customer success or account management.
• 2+ year in the security or fintech industries strongly preferred.
• A strong desire to help and serve our customers: they win, so you win!
• Eagerness to learn, adapt, and perfect your work; you love to collaborate and innovate.
• Track record of successfully meeting and exceeding direct revenue targets is a must!
• Successful track record of in-person and virtual customer interactions.
• Demonstrated ability to articulate and sell complex enterprise software solutions.
• Highly motivated self-starter who is versed in solution selling mythologies, exhibits a natural curiosity and a consistent drive for self-improvement.
• Excellent communication and presentation skills.
• Comfortable in start-up and early-stage environments.

DefenseStorm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.