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Remote Client Services Coordinator

Location: Remote
Employment Type: Full-Time
Compensation: $1,200 – $2,080 USD monthly

About the Role

We are seeking a friendly, organized, and dependable Remote Client Services Coordinator to serve as the first point of contact for customers in a growing excavation, septic, and sewer services company.

This role is ideal for someone with strong communication skills, excellent spoken English, and the ability to confidently interact with U.S.-based customers over the phone. The ideal candidate is personable, detail-oriented, highly reliable, and comfortable managing a steady volume of calls while maintaining a professional and positive attitude.

You will play a key role in shaping the customer experience by handling incoming calls, scheduling appointments, documenting customer needs, and supporting daily operational coordination.

Key Responsibilities

Customer Communication & Scheduling

• Answer incoming customer calls in a professional and courteous manner
• Schedule service appointments and manage calendars efficiently
• Take clear, accurate, and detailed customer messages
• Make outbound calls for appointment confirmations and scheduling follow-ups
• Communicate service timelines, expectations, and appointment details clearly to customers

Administrative & Operational Support

• Maintain organized and accurate customer records, notes, and scheduling updates
• Support administrative and operational coordination tasks as needed
• Manage multiple calls, schedules, and priorities while remaining responsive and organized
• Follow established systems, scripts, and internal procedures consistently

Customer Experience

• Represent the company with professionalism, positivity, and reliability
• Deliver a friendly and customer-focused experience during every interaction
• Use active listening and strong communication skills to ensure customer satisfaction

Requirements

• Excellent spoken and conversational English skills (required)
• Clear speaking voice with strong listening and comprehension abilities
• Ability to communicate naturally and confidently with U.S.-based customers by phone
• Strong organizational and multitasking skills
• Friendly, dependable, and professional demeanor
• Ability to work independently in a remote environment
• Reliable high-speed internet connection and quiet workspace
• Comfortable learning and using new software systems
• Detail-oriented, punctual, and highly consistent

Preferred Qualifications

• Customer service or call center experience
• Experience as a Virtual Assistant or remote administrative professional
• Appointment scheduling experience
• Previous experience working with U.S.-based companies
• Familiarity with CRM systems or scheduling platforms

What We’re Looking For

• Strong customer communication and interpersonal skills
• Professional phone presence and active listening abilities
• Highly organized and responsive individual
• Positive attitude and problem-solving mindset
• Reliable team member who thrives in a structured environment

Compensation & Schedule

• Base Compensation: $1,200 – $2,080 USD monthly
• Full-Time Position
• Monday through Friday
• Schedule: 8:00 AM – 5:00 PM Eastern Time (EST)
• Stable and consistent work schedule

Why Join Us?

• Long-term remote opportunity with a growing company
• Supportive, structured, and professional work environment
• Clear systems, training, and expectations provided
• Opportunities for advancement and expanded responsibilities
• Work with a company that values reliability, communication, and customer care

Application Requirements

Please submit the following:

• Resume in English
• Current location and time zone
• Brief professional introduction
• Voice recording or short video introduction in English (preferred)

Important Notes

• This role requires frequent phone interaction with U.S.-based customers
• Excellent conversational English and professional communication are essential
• International candidates are welcome to apply