Logo for Trafilea Tech E-commerce Group

ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

Key Facts

Remote From: 
Full time
Senior (5-10 years)
192 - 192K yearly
English

Other Skills

  • Unpacking
  • People Management
  • Accountability
  • Team Leadership

Roles & Responsibilities

  • 5+ years of experience in order management, shipping operations, or related supply chain roles
  • Hands-on experience with ERP systems and automation, especially NetSuite and Shopify integrations
  • Proven ability to optimize processes to improve customer outcomes (NPS, retention) and scale operations
  • Strong leadership skills with a track record of building and leading high-performance teams

Requirements:

  • Own the entire post-purchase experience—from order execution to delivery, shipping experience, and unboxing.
  • Build and optimize scalable post-purchase processes, eliminating backlog, errors, backorders, partial shipments, and inefficiencies.
  • Drive global delivery performance by optimizing speed, cost, and customer satisfaction; turn operations into a growth lever by improving NPS and repurchase.
  • Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems.

Job description

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

You won’t manage processes — you’ll build and optimize them at scale.

  • Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing

  • Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies

  • Drive delivery performance globally, optimizing speed, cost, and customer satisfaction

  • Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase

  • Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems

  • Design packaging & subscription experiences that elevate brand perception and retention

  • Build and lead a high-performance team with full ownership of results

Customer Experience Manager Related jobs

Other jobs at Trafilea Tech E-commerce Group

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.