Role overview

Qualifications

3-5 years experience as a Customer Success Manager, preferably with enterprise accounts
Experience managing complex enterprise accounts
Customer-centric mindset with ability to listen, uncover underlying drivers, and translate insights into value; strong business orientation
Thrives in startup/remote-first environments and resides in one of the following states: GA, MO, NJ, NY, NC, OH, SC, TX or VA

Responsibilities

Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with executive-level and day-to-day stakeholders to understand and develop expertise on what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team

Key facts

Remote from: Georgia (USA), Missouri (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), South Carolina (USA), Texas (USA)
Full time
Mid-level (2-5 years)
Customer Success Manager (CSM)
English

Hard skills

Account Management Stakeholder Communications Customer Engagement Customer Success Management Cross-Functional Collaboration Remote Administration Use Case Analysis Customer Success Management Business Expansion Customer Analysis Customer Success Management Portfolio Management Generative Artificial Intelligence

Other skills

Analytical Skills
Business Acumen
Communication
Adaptability
Active Listening
Teamwork
Empathy
Social Skills
Self-Motivation
Problem Solving

About the company

Stravito

Stravito is a knowledge technology company. We help decision-makers in consumer businesses deliver on their customers’ needs, wants and desires better than anyone else. Simplicity-first drives every aspect of Stravito’s cloud service. Our digital library makes gathering market research and sales data as easy as sending an email. We use machine learning to categorize and index documents automatically, and natural language search for speedy discovery and answers. No training is ever required. Designed for collaboration, Stravito lets users see what others are exploring and share collections of findings among colleagues across divisions and regions. Stravito was started in 2017 by a team of entrepreneurs with decades of technology and consumer goods experience. Stravito headquarters are in Stockholm.

Company details

Company typeScaleup

Company size51 - 200

Links

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Job description

While generic AI struggles with hallucinations and shallow analysis, Fortune 500 brands need strategic intelligence they can trust with billion-dollar decisions. We're building the specialized AI that delivers it.

We are Stravito and this is the problem we solve.

Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across sources.

We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.

About the job

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients. You will:

Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team.
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech & Design to make it happen!

About you

To be successful in this role, you need:

3-5 years experience as a Customer Success Manager
Previous experience managing for complex enterprise accounts
“Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation - constantly thinking of how to grow and scale your customer.
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written

This role is remote but applicants must reside in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.

What’s in it for you?

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?

We look forward to hearing from you!