Case Support Specialist

Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high-volume law firm. Our Case Support Specialist assists with our intake process by opening and updating client files within our case management system. They are a critical part of our Case Support team: responding to clients' inquiries intelligently and thoughtfully; and establishing a welcoming, professional relationship with the firm. Successful candidates will have excellent communication skills, an aptitude for new systems and problem solving, and superb attention to detail.

This is a hybrid position based in our San Diego office.

SALARY: $25.00- $27.00 per hour

Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualifications for the role.

JOB DUTIES:

• Opening and updating digital client files from internal departments and attorney referral services using our case management systems.

• Drafting and processing client documents including but not limited to attorney- client fee agreements, welcome packets, GAL applications, and disengagements.

• Ensuring large amounts of data are entered timely and accurately in the appropriate systems.

• Keeping track and following up with pending client inquiries in a timely manner with top-tier customer service.

• Maintaining accurate records of all case-related communications and contact information.

• Updating logs and reporting systems to reflect the status of all clients.

• Assisting attorneys with administrative tasks such as separating and merging cases, obtaining property deeds, and updating filing statuses for clients.

• Following instructions from supervising attorneys and adjusting to changing priorities while overseeing daily responsibilities.

• Running conflict checks.

• Experience with MS Office and Adobe is required.

• Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred.

QUALIFICATIONS AND REQUIREMENTS:

• Experience with Microsoft Office and Adobe is required.

• Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred.

• Candidates must possess a high school diploma.

• A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills.

• Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm and prior experience in the legal field is helpful.

• This position requires the ability to work independently, and in a team setting, manage high volume and time-sensitive workflow

At Singleton Schreiber, we value the hard work and dedication of our team, and we’re proud to offer a benefits package that reflects that commitment. Our goal is to support your well-being, growth, and work-life balance through a wide range of meaningful perks:

• 100% employer-paid health, dental, and vision insurance for employees and dependents

• $50,000 in life insurance provided at no cost

• 401(k) plan with 6% dollar-for-dollar employer match after probationary period

• Generous paid parental leave for birth, adoption, or fostering

• Dependent care reimbursement up to $3,500/month

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Monthly commuter reimbursement up to $100 for public transportation

• Home office reimbursement: $150 for a desk, $150 for a chair (one-time)

• $25 work-from-home allowance each pay period for hybrid and remote staff

• Up to $5,250/year in tuition reimbursement for professional development

• State bar and approved professional association dues covered

• $30 Grubhub lunch credit every first Friday of the month

• Community engagement support: matching donations to 501(c)(3) nonprofits and encouragement of volunteer time