Broker Relationship Manager

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.  

The Opportunity 

We are currently looking for a Broker Relationship Manager for the GTA region whose primary purpose in this role is to drive all aspects of the business relationship (a comprehensive business consultant), helping a broker grow beyond just their relationship with Aviva. With a focus on profitable growth, strategic business opportunities and partnership, marketing campaigns, etc., for all lines of business, including Personal Lines (group, specialty and retail,) Commercial Lines, GCS, and all Aviva brands (Aviva Group, Aviva Ovation, etc.), ensuring brokers are receiving the support they need to deliver on their business.

What you'll do:

• Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers

• Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva

• Identify and drive new business pipeline opportunities to support in growing the broker’s portfolio with Aviva

• Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

• Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital

• Provide brokers with creative solutions to their business challenges, strengthening our partnerships

• Profit management through disciplined broker / portfolio management

• Give brokers insights into their portfolios to help them manage their business (and ours)

• Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators

• Use analytics to identify trends, mix of business problems, LR issues, etc.

• Drive rehab processes where applicable

• Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives

• Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators

• Succession planning activities to fill any gaps

• Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff

• Leverage Salesforce and other business development tools to drive business development excellence within broker distribution

What you'll bring:

• University – undergraduate degree or equivalent experience

• CIP designation

• 8-10 years of related experience in the insurance industry

• Experience in Commercial Lines is an asset

• Portfolio management and marketing experience

• Strong analytical and decision-making capabilities

• Relationship management skills

• Customer and results focused

• Strong networking capabilities

• Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities

• Sophisticated negotiation skills

• Strategic problem solver

• Excellent oral and written communication skills

What you’ll get:

• The salary band for this position ranges from $100,000 to $130,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.  

• Hybrid flexible work model . 

• Outstanding career development opportunities. 

• We’ll support your professional development education.  

• Competitive vacation package with the option to purchase 5 extra days off per year.  

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.   

• Corporate wellness programs to support our employees’ physical and mental health.   

 This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.