About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
The Manager, Payer Strategy & Success will be responsible to ensure customers achieve their Risk Adjustment and Quality Improvement objectives while using Virtix Health’s products and services. As a member of the Payer Strategy & Success Management team, the Manager role will closely partner with Virtix Health’s clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Duties and Responsibilities
- Execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer;
- Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from Virtix Health’s products and services;
- Execute adoption plans to increase utilization and engagement of Virtix Health's products and services;
- Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally;
- Successfully manage renewal and growth opportunities with each customer, and identify expansion opportunities;
- Build and foster senior-level relationships with the customer’s leadership and decision makers to solidify our partnership and commitment to the customer business;
- Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes;
- Successfully identify and drive expansion opportunities with assigned customers across Virtix Health's complete portfolio of products and solutions;
- Develop and maintain in-depth product knowledge and expertise regarding all Virtix Health’s products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Virtix Health’s customers;
- Maintain compliance with Virtix Health's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Virtix Health’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.
Job Requirements
- Minimum of 5 years of overall experience, 3 years of customer relationship/account management experience, preferably in healthcare industry;
- Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information;
- Demonstrated experience of successfully managing customers, to include renewal and service expansion opportunities;
- Aptitude to understand healthcare industry and IT solutions based on analytics;
- Problem solving skills and strong communication and interpersonal skills;
- A high level of accuracy and attention to detail is required;
- Demonstrated ability to capture, understand, manage, and resolve questions and issues; and the
- Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to internal stakeholders and functions throughout the company.
Education
- Bachelor’s degree or equivalent experience in a related field is required.
Physical Demands and Work Environment
- Sedentary work (i.e. sitting for long periods of time);
- Subject to inside environmental conditions; and
- Travel for this position will likely be up to 10%.
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
