Onboarding Team Lead

About the role: 

We’re looking for an Onboarding Team Lead who will lead a team of specialists, support their growth through structured coaching and performance management, and ensure balanced resource allocation. This role will drive process standardization, operational transparency, and workflow optimization through data analysis, cross-functional collaboration, and the implementation of AI, CRM, and data enrichment tools.

Your daily tasks will include:

• Lead and support a team of specialists through mentorship, coaching, and performance management

• Conduct regular meetings and reviews to align team goals and ensure accountability

• Allocate tasks based on team strengths, priorities, and workload capacity

• Identify and implement workflow improvements, standardization, and automation opportunities

• Analyze operational data and generate reports to track performance and process impact

• Drive adoption of AI, CRM, and other operational tools to improve efficiency

• Coordinate with cross-functional stakeholders to maintain alignment on processes and procedures
  

Your qualifications:

• Experience leading and mentoring operational or specialist teams

• Strong people management, coaching, and performance review skills

• Ability to manage workloads, prioritize tasks, and allocate resources effectively

• Experience improving workflows through process optimization and automation

• Strong analytical skills with experience using reports and performance metrics

• Familiarity with AI tools, CRM systems, and data enrichment platforms

• Excellent communication and cross-functional stakeholder management skills

What we offer:

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely

• Flexible working hours (start your day as late as 11 AM)

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Internal and external learning opportunities

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you’ll never forget!

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We're a fast-growing global company working toward powering great brands, great experiences, and great people.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!