About Railbookers
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Overview
We are seeking an experienced Product Manager, Cruises and Europe to oversee and develop our portfolio of vacation packages that include cruises, guided tours, admission to popular attractions, culinary experiences, and more. This product role manages a number of key supplier relationships in the cruise, rail, hotel, sightseeing, and transportation space. In addition, you will work closely with a number of internal stakeholders to ensure the success of our product line.
This role requires a deep understanding of the travel and tourism industry, customer preferences, and technical systems that facilitate product distribution and delivery. You will be responsible for curating, enhancing, and scaling our product offerings while ensuring the backend systems and integrations support these efforts efficiently.
Key Responsibilities
- Product Development & Strategy: Design and curate unique, authentic, and immersive travel products that reflect consumer demand but with points to differentiate our vacation packages from competitors. Manage portfolio of product within the assigned geographical region of Europe and cruise product portfolio across Europe and North America and more.
- Supplier & Partner Management: Build and maintain relationships with river cruise and ocean cruise partners, rail operators, local DMCs, tour operators, attraction providers, hoteliers, and other travel suppliers to ensure high-quality experiences for our customers across Europe and North America.
- Market Research & Trend Analysis: Stay informed on travel trends, customer preferences, and competitive offerings. Use this data to enhance existing products and identify new opportunities.
- Experience Curation: Design and curate unique, authentic, and immersive experiences in partnership with our suppliers that speak to consumer but demand with points to differentiate our vacation packages from competitors.
- Cross-functional Collaboration: Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each cruise and vacation package and integration of technology solutions.
- Customer Feedback Integration: Gather and analyze customer feedback on packages, hotels, activities, and sightseeing experiences. Use insights to continuously improve and refine product offerings.
- Operational Excellence: Ensure smooth execution of tours and activities, working closely with operations and tech teams to manage logistics, scheduling, API functionality, and customer satisfaction.
- Pricing & Margins Optimization: Contribute to pricing strategies for products, balancing customer value with profitability and taking into account respective source markets.
- Product Launches: Oversee the end-to-end process of launching new vacation packages including ensuring supporting technology and APIs are properly integrated, tested, and ready for deployment.
- Risk Management: Identify operational risks related to cruises, activities, and sightseeing and proactively develop mitigation strategies.
- Performance Metrics: Monitor and action business intelligence regarding product performance, including booking rates, customer satisfaction, and operational excellence thereby ensuring that experience standards are consistently met.
Technology & API Responsibilities
- API Integration: Suggest and commercially support the integration of APIs and other technology platforms that enable the sale, booking, and fulfillment of products and services
- Vendor Coordination: Work with external vendors and internal engineering teams to ensure API functionality, resolve issues, and optimize the performance of third-party integrations.
