Maintain detailed knowledge in COBRA and Direct Bill function areas and serve as an internal resource.
Troubleshoot questions and provide issue resolution using product, file, and system knowledge.
Communicate with internal departments, teams, and other stakeholders to resolve issues and ensure service requests are handled efficiently.
Maintain policy according to HIPAA and adhere to attendance, punctuality, quality, and performance metrics.
Requirements:
Maintain knowledge in COBRA and Direct Bill areas and act as an internal resource to troubleshoot questions and resolve issues using product, file, and system knowledge.
Create, update and maintain member plans and balances, and create, update and maintain employer plans.
Process incoming files and accurately report errors; identify trends to improve the experience for employers, consultants, partners, and third-party vendors.
Ensure requests from internal departments, consultants, brokers, and employers are resolved in a timely manner; participate in team meetings and one-on-one meetings via video or phone.
Job description
How you'll make an impact:
Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments
Communicate with other teams and employers through service requests to resolve account discrepancies
Create, update and maintain member plans and balances
Create, update and maintain employer plans
Process incoming files and accurately report errors
Facilitate peer training when requested
Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
Work with your team and other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
Experience you'll bring:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50
