Key Facts

Remote From:

Full time

English

Hard Skills

Chemical Hygiene Merchandise Maintenance Help Desk Support Data Management Digital File Management Sales Management Context Analysis Resource Consumption Accounting Interactive Electronic Technical Manual (IETM) Inventory Management +2 more

Other Skills

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Troubleshooting (Problem Solving)
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Accountability
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Communication
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Adaptability
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Active Listening
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Teamwork
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Detail Oriented
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Willingness To Learn

Roles & Responsibilities

Diploma or higher (associate degree preferred) with 5+ years of relevant experience; paper mill or chemical plant experience preferred.
Strong learning ability and willingness to learn, with safety awareness, teamwork, attention to detail, and responsibility.
Excellent communication skills and a service mindset; ability to listen to customer needs.
Basic technical understanding with analytical/problem-solving abilities; willingness to adapt to flexible schedules and ad hoc tasks.

Requirements:

Conduct daily data checks and perform routine equipment maintenance.
Provide product usage support and technical consultation to customers, addressing usage questions and issues.
Record, track, and coordinate timely resolution of customer-reported equipment or system failures.
Manage consumables and inventory, including chemical transfers and additions, and assist in organizing and updating after-sales documentation.

Diversey

About Diversey

Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

Job Description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com.

【工作内容】
- 日常数据检测和设备维护
- 为客户提供产品使用支持与技术咨询，解答客户在使用过程中遇到的问题；
- 协助处理客户反馈的设备或系统故障，并提供解决方案；
- 记录并跟踪客户问题处理进度，确保问题及时闭环；
- 消耗及盘点统计；
- 药品的转移以及添加；
- 配合团队完成售后相关文档的整理与更新工作。

【任职要求】
- 大专及以上学历，有5年及以上相关工作经验；纸厂或化工厂经验为佳
- 学习能力和意愿强，有较强的安全意识和团队合作精神，注重细节，有责任心
- 具备良好的沟通能力与服务意识，能够耐心倾听客户需求；
- 对技术有基本了解，具备一定的问题分析与解决能力；
- 工作认真负责，能适应灵活的工作安排及临时任务；