Director, Inside Sales

Director, Inside Sales

Location: Remote
Schedule: Monday–Friday, 9 AM - 5:30 PM (EST)

About Furnished Quarters
Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25+ years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection.

We provide stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do.

If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent.

The Opportunity
We’re seeking a strategic and results-driven Director, Inside Sales to lead and optimize our Inside Sales function. This role is responsible for driving revenue growth, improving lead conversion, and ensuring operational excellence across systems, processes, and team performance.

You will oversee Inside Sales leadership and team members, partnering closely with Sales Leadership and cross-functional stakeholders to align execution with company-wide revenue goals. This is an ideal opportunity for a hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about developing high-performing teams.

What You’ll Do
Leadership & Team Development

• Lead, coach, and develop the Inside Sales team, including managers and specialists
• Foster a culture of accountability, collaboration, and high performance
• Conduct regular performance reviews and establish clear development plans
• Oversee onboarding and ongoing training to ensure strong product knowledge and sales effectiveness

Revenue Growth & Sales Optimization

• Drive lead conversion, reservation quality, and overall sales performance
• Partner with Sales Leadership on forecasting, pricing alignment, and occupancy strategy
• Monitor pipeline activity and KPIs to ensure revenue goals are consistently met
• Identify opportunities to improve sales processes and maximize revenue outcomes

Sales Operations & Strategic Management

• Collaborate with executive leadership to set departmental goals and performance benchmarks
• Ensure proper staffing, scheduling, and resource allocation to meet demand
• Oversee payroll, scheduling, and operational processes through team leadership
• Align Inside Sales execution with broader Business Development initiatives

Systems, Compliance & Process Improvement

• Ensure data integrity across Salesforce, FQ Live, Oscar, and related systems
• Establish and enforce compliance with company policies, SOPs, and data standards
• Drive process improvements, automation, and system enhancements
• Audit sales activity and reservation data to ensure accuracy and consistency

Client & Cross-Functional Collaboration

• Serve as an escalation point for complex or high-priority client issues
• Partner with Marketing, Operations, Guest Services, and Finance to improve outcomes
• Ensure consistent, high-quality communication across all client touchpoints
• Support alignment across teams to enhance service delivery and client satisfaction

What You Bring

• Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience)
• 10+ years of inside sales or B2B hospitality experience
• 5+ years of leadership experience managing multi-layered teams
• Proven success driving revenue growth, forecasting, and KPI performance
• Strong experience with CRM systems (Salesforce preferred) and sales operations
• Exceptional leadership, coaching, and team development skills
• Strong analytical and problem-solving abilities with a data-driven mindset
• Excellent communication and stakeholder management skills
• Experience working cross-functionally in fast-paced, dynamic environments
• Ability to lead through change and drive continuous improvement
• Highly organized with strong attention to detail and execution

Additional Details

• This is a full-time, remote leadership role
• Requires occasional travel to core markets
• Involves managing multiple systems, teams, and priorities simultaneously
• Requires extended periods of computer use and virtual collaboration

Benefits

• Medical, Dental, and Vision Insurance
• Life, Short- and Long-Term Disability Insurance
• Medical FSA and Commuter Benefits
• 401(k) with Company Match

Furnished Quarters is proud to be an Equal Opportunity Employer. We believe diversity makes us stronger and are committed to building an inclusive environment where everyone can thrive, regardless of race, gender, age, ability, religion, or background.