Strategic Network Building & Issue Resolution: You proactively build and maintain a robust network of key stakeholders (Engineering, Product, and Support) within the OEM’s organization. You ensure a "fast-lane" to the right people, moving beyond ticket systems to direct, high-level technical problem-solving.
Process Design & Support Frameworks: You define and implement the "rules of engagement" for mutual support. You ensure that both gridX and the OEM have clear, efficient processes to report, analyze, and resolve technical issues at the interface level.
Partner Enablement & Integration Governance: You empower OEMs to integrate independently against gridX by providing tools and guidance. You maintain an overarching view of all integration topics, identifying patterns across different partners to improve our platform globally.
Hands-on Testing & Analysis: You’re not afraid to "get your hands dirty." If things don't work, you dive into the details, performing your own testing and validating interfaces. You act as the first line of technical truth before escalating to internal development.
Internal Product Advocacy: You translate partner needs and hardware constraints into actionable feedback for the gridX Product and Engineering teams, ensuring our roadmap stays ahead of market requirements.
