Key Facts

Remote From:

Full time

English

Hard Skills

Sales Management Inbound Calls De-escalation Techniques Cash Register Computer System Validation Payment Processing Hardware Support Shift Scheduling Product Marketing Account Analysis

Other Skills

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Customer Service
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Virtual Collaboration
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Order Entry
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Adaptability
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Communication
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Time Management
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Teamwork
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Social Skills
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Problem Solving

Roles & Responsibilities

12+ months of customer service experience
Ability to work from a distraction-free home environment
Experience in a virtual work environment with a set schedule and structured day
Ability to navigate multiple systems and screens and troubleshoot own technical problems (in partnership with IT when needed)

Requirements:

Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands by answering inbound customer calls, solving problems, de-escalating issues, and promoting products to drive sales.
Handle a high volume of inbound inquiries in a remote, work-from-home environment while maintaining speed and quality.
Offer additional products on each customer interaction and personalize the experience for each caller.
Process refunds, take payments, place orders, analyze account data, and report to an assigned Customer Service Supervisor, using multiple systems to manage customer accounts.

QVC

Retail (Super / Hypermarket)

About QVC

We deliver the joy of discovery through the power of relationships. Every day, we engage millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics, and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Based in West Chester, Pa., and founded in 1986, QVC has retail operations in the U.S., the U.K., Germany, Japan and Italy. Worldwide, QVC engages millions of shoppers via 12 broadcast networks and multiple streaming services, websites, mobile apps, and social pages. QVC is part of Qurate Retail GroupSM, a select group of seven leading retail brands that believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. In addition to being a world leader in video commerce, Qurate Retail Group is among the top ecommerce retailers in North America (according to Digital Commerce 360) and is a leader in mobile commerce and social commerce.

Company type: XLarge

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Customer Service Specialist - Full Time

The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in Kentucky to be considered. You will work from home.

What You'll Do

$15.00 per hour plus shift differential where applicable
Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
Busy day handling our high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls include confirming refunds, taking payments, placing orders, and analyzing account data
Opportunity for advancement and upward mobility across the QVC Group family of brands
Report to an assigned Customer Service Supervisor

What You'll Bring

Provide a distraction free work from home environment.
12+ months of service experience
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Follow our computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

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