Key Facts

Remote From:

Full time

English

Hard Skills

Family Support Consumer Privacy Continuous Improvement Process Complaint Investigations Remote Administration Empowerment

Other Skills

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Customer Service
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Record Keeping
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Communication
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Teamwork
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Politeness
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Self-Motivation

Roles & Responsibilities

Degree in Business, Human Services, Marketing/Communication or comparable experience and education
Relevant experience in customer service, intake processes, or related roles
Experience with intake forms and records management (e.g., using digital tools such as iPad for forms)
Ability to work remotely and travel daily as required

Requirements:

Completes intake forms using an iPad, prepares change of address records, and issues service discontinuance orders
Confers with customers in person and by telephone to provide information about services
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; maintains confidentiality
Identifies opportunities to add to or improve our service offerings

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies in the state of Louisiana. This is a remote position, and daily travel will likely be required.

Tasks and Duties:

Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders.
Confers with customers in person and by telephone in order to provide information about services.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process.
Identifies opportunities to add to or improve our service offerings.
Maintains confidentiality of records relating to consumers.
Upholds mission and values.
Other duties as assigned.

EMPLOYMENT STANDARDS

Degree in Business, Human Services, Marketing/Communication or comparable experience and education.
Will consider candidates with experience relevant to position.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Ready to apply?

APPLY

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