Client Service Manager

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

This position sits within Circana’s Client Service organization and serves as the primary owner of the end-to-end client service experience for the Sally Beauty account, while also providing high-touch client service support across the General Merchandise Softlines portfolio. Across both areas, the role focuses on dependable delivery, proactive issue resolution, and strong day-to-day partnerships. The primary objective is to drive successful client outcomes, support account growth, and act as a trusted advisor through disciplined execution, cross-functional collaboration, and a client-first, results-oriented mindset.

Job Responsibilities

• Serve as the primary client service contact for Sally Beauty, with supplemental support across the General Merchandise Softlines vertical, managing service-related inquiries, requests, and issue resolution with timely and effective responses
• Own day-to-day service execution across assigned accounts, ensuring dependable, on-time delivery and adherence to established service standards and processes
• Support ongoing maintenance and growth initiatives by coordinating deliverables, managing updates, and ensuring tools, reports, and outputs remain accurate, current, and aligned to client needs
• Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables
• Engage clients in a consultative manner to understand business objectives, priorities, and success measures, partnering closely with the Client Insights team to translate needs into clear action plans and solutions
• Collaborate cross-functionally across analytics, technology, delivery, and offshore teams to coordinate execution, troubleshoot issues, and resolve complex client needs efficiently
• Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution
• Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience 

Requirements

Must-Have Qualifications

• 3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, Consumer Packaged Goods, General Merchandise, or insight-driven environments
• Strong analytical skills with the ability to translate data into clear, actionable insights
• Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms
• Proven attention to detail and commitment to data quality and accuracy
• Strong verbal and written communication skills with the ability to engage clients consultatively
• Ability to prioritize and manage multiple priorities independently while collaborating with cross-functional teams
• Flexibility to support occasional evening or weekend work as business needs require

Nice-to-Have Qualifications

• Experience working with syndicated data or retail analytics platforms
• Background in marketing, sales, or analytics within a CPG or retail organization
• Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience)

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $65,000.00 USD-$85,000.00 USD.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.

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