Role overview

Qualifications

High school diploma or equivalent required
1-2 years of customer service experience preferred
Excellent verbal and written communication skills
Ability to work independently and manage time effectively in a remote setting

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Assist customers with troubleshooting issues and provide accurate solutions
Process orders, amendments, and returns efficiently
Escalate unresolved issues to senior staff when necessary

Key facts

Remote from: Texas (USA)
Full time
Junior (1-2 years)
Customer Service Representative (B2B)
English

Hard skills

LiveChat Help Desk Support HDCAM (Video Storage) Ethernet Escalation Procedures Microsoft Operating Systems Order Management Call Center Experience Process Improvement Call Center Experience Remote Technical Support Online Communication

Other skills

Troubleshooting (Problem Solving)
Non-Verbal Communication
Time Management
Critical Thinking
Problem Solving

About the company

OneTouch Direct

Customer Experience & Contact Centers

OneTouch Direct helps businesses and consumers struggling with call center providers by delivering customized solutions that create exceptional customer experiences. Our fast-moving team offers little red tape and cutting-edge technology. Our agents are always ready to tackle any challenge to ensure that our clients' customers receive the compassionate care they deserve for a seamless experience.Our leadership team embodies a big business mindset while still providing small business attention, ensuring that every detail is taken care of. We're confident in our ability to deliver the best for our clients, and we invite you to connect to learn more about what we can offer you.

Company details

Company typeLarge

IndustryCustomer Experience & Contact Centers

Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.

Requirements

High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and an ability to think critically.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and a quiet home office environment.
Previous experience in a call center or remote support role is a plus.

Required Equipment:

A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
Hardwired internet connection (ethernet) required
USB headset (not wireless) with noise-canceling features
Webcam (external or integrated)
Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home