Role overview

Qualifications

3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements.
Proven ability to rapidly prototype ideas and take them through to deployment.
Familiarity with API and data integration, plus experience with coding languages (TypeScript, Go, Python, etc.).
Experience deploying applications into secure customer networks consisting of cloud and data center infrastructure; strong written and verbal communication skills to translate complex concepts to technical and non-technical audiences.

Responsibilities

Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform.
Serve as the trusted technical advisor for customers using Crogl.
Act as the voice of the customer by providing feedback to Product and Engineering teams that will help drive product improvements.
Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption.

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Customer Success Engineer
English

Other skills

Empathy

About the company

Crogl, Inc.

Cybersecurity

Crogl is the only autonomous knowledge engine for security operations. It investigates every alert and executes threat hunts by continuously learning your processes with speed, consistency, and depth. Our mission: Enable every security analyst be effective as the entire team. What can Crogl do for you? Autonomous Alert Investigations: Our AI system handles the triage and investigation of every alert, requiring no pre-written playbooks. Threat Hunting: Auto-threat hunt with simple instructions or connect Crogl to your threat intel platform to auto execute intel report based threat hunts. Re-analyze old alerts: Got new data or not sure of response quality? Crogl can re-analyze old alerts with depth and completeness. Integration with Existing Tools: Crogl integrates smoothly with your current security ecosystem, ensuring compatibility and ease of use. Crogl serves: -Sophisticated security teams who want deep and consistent response -Managed security service providers who want transparency and repeatability -Small security teams with limited time and too many things to do Get started Crogl installs easily in your private cloud or on-prem. Contact sales@crogl.com www.crogl.com

Company details

IndustryCybersecurity

Company size11 - 50

Links

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Job description

Role: Customer Success Engineer

Job Type: Full Time, Remote

Crogl
Fully Autonomous AI Team Member for Your SOC

Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform.

Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!

What you'll be doing:

Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform
Serve as the trusted technical advisor for customers who are using Crogl
Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements
Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption

What you bring to the team:

3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements
A strong track record of rapidly prototyping ideas and seeing them through to reality
Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)
Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure
An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth
Embed with strategic customers to understand their business challenges and technical requirements in detail
Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success Engineering function from scratch

What separates you from other candidates:

Proven experience building or supporting security products, or non-SaaS applications within enterprise networks and infrastructure
Hands-on experience with AI systems, machine learning models, and agentic frameworks
A track record of thriving in fast-paced, agile environments with continuous integration and deployment

Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.