Key Facts

Remote From:

Full time

English

Hard Skills

Hardware Support Customer Relationship Management Business Communication Escalation Management Incident Management Email Management Care Management Cross-Functional Collaboration Help Desk Support Help Desk Support +3 more

Other Skills

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Troubleshooting (Problem Solving)
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Record Keeping
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Problem Solving
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Customer Service
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Communication
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Active Listening
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Time Management
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Teamwork
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Detail Oriented
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Empathy
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Relationship Building

Roles & Responsibilities

Excellent verbal and written communication and active listening skills
Experience using CRM software to document and track client interactions
Proficient in troubleshooting hardware and software issues
Ability to manage multiple client cases, prioritize issues, and collaborate with internal departments; willingness to participate in on-call coverage

Requirements:

Interact with clients via e-mail and phone to understand and resolve issues
Troubleshoot hardware and software issues and maintain records of all client interactions using CRM software
Coordinate with internal departments to find timely solutions and keep clients updated on case status
Build and maintain strong relationships with assigned clients, prioritize issues, and participate in on-call coverage as required

MedEvolve, Inc.

About MedEvolve, Inc.

MedEvolve empowers healthcare organizations with effective intelligence solutions that provide unmatched transparency, automation and accountability. MedEvolve’s workflow automation and advanced analytics solutions reduce administrative burden and ensure staff are not only productive, but effective in the work effort they put in and that they are achieving the expected results. Additionally, MedEvolve’s effective intelligence solutions enable a remote workforce with task management, tracking and virtual communication tools that integrate directly with the practice management software. Increase output and net collections and reduce overhead costs with effective intelligence from MedEvolve. Visit www.medevolve.com to learn more.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Interact with client via e-mail and phone
Listen to the client and assist in solving their issue
Resolve issues as promptly and accurately as possible
Troubleshoot hardware and software related issues
Maintain record of all interaction with clients using CRM Software
Keep all client cases up to date and communicate with client all new updates
Coordinate with internal departments to find solutions and resolve issues in a timely manner
Build and maintain a good working relationship with assigned clients
Prioritize issues as appropriate within the organization
Keeping up to date on the MedEvolve Software, additional products and services, and any changes in the medical industry
Participate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00–7:00 PM CST