Key Facts

Remote From:

Fixed term

English

Hard Skills

Patient Onboarding Recruitment Consultancy Social Marketing Lead Generation Technical Delivery Management Reimbursement Regulations Logistics Tracking Systems (Geolocation) Marketing Software Community Advocacy +1 more

Other Skills

•
Communication
•
Time Management
•
Teamwork
•
Customer Service
•
Detail Oriented
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Experience providing administrative support and outreach for short-term projects, with ability to coordinate across multiple states or partner networks.
Strong research and outreach skills to identify and qualify prospective providers and group practices through online databases, marketing platforms, and phone/email outreach.
Experience with provider onboarding and enrollment processes, including enrollment, participation expectations, reimbursement details, and technical implementation; ability to respond to provider inquiries promptly.
Data analysis skills to track enrollment trends, onboarding timelines, and provider questions; ability to translate data into scaling strategies.

Requirements:

Support network expansion in Colorado and Missouri through targeted provider landscape research and outreach (email/phone) to identify and qualify prospective providers and group practices.
Manage provider onboarding and enrollment for the Flexible Credits program, including enrollment processes, participation expectations, reimbursement details, technical implementation, and timely responses within 24 business hours.
Coordinate scheduling and logistics for provider information sessions, webinars, and follow-up communications; assist in development of provider-facing marketing and educational materials.
Track and analyze enrollment trends, onboarding timelines, and provider questions to inform program scaling and continuous improvement.

Protocall Services, Inc.

About Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company type: SME

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

The Provider Support Specialist (Temp) will provide administrative and outreach support for a short-term project focused on expanding Welltrack Connect’s network of therapists, prescribers, group practices, and mental health clinics. The Specialist will be a key contributor to support multiple new school partnerships and large-scale contracts in two primary states (Colorado and Missouri), focusing primarily on meeting high volume provider recruitment growth and conversion targets. The Specialist will also support provider onboarding and enrollment for Welltrack Connect’s Flexible Credits program.

Opportunities to transition into a permanent salaried position available pending performance.

Provider Support & Network Recruitment

Support network expansion in new partner markets (Colorado and Missouri) by conducting targeted research of local provider landscapes, including online databases, marketing platforms, and other identified community resources, through a combination of email and telephone outreach
Identify and qualify prospective providers and group practices through early-stage outreach and lead generation efforts

Flexible Credits Program Support

Serve as a supportive point of contact for provider inquiries related to Welltrack Connect’s Flexible Credits program, including enrollment processes, participation expectations, reimbursement rates, and technical implementation
Ensure timely responses (within 24 business hours) to provider questions
Conduct outbound outreach and coordinate follow-up meetings to support effective, timely onboarding and engagement of new providers
Manage scheduling and logistics for provider info sessions, webinars, and follow-up communications
Support development of provider-facing programmatic materials, including marketing and educational resources

Data and Analysis

Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform Flexible Credits programmatic scaling strategies