Key Facts

Remote From:

Fixed term

English

Hard Skills

Patient Onboarding Recruitment Consultancy Community Advocacy Email Marketing Aftercare Community Development Industry Trend Analysis Online Databases Educational Outreach Analytics +12 more

Other Skills

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Scheduling
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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience supporting provider recruitment/outreach in healthcare networks
Strong written and verbal communication skills to engage providers
Experience with enrollment processes, program administration, and technical implementation support
Ability to coordinate scheduling and events (info sessions, webinars) and develop provider-facing materials; data tracking/analysis skills

Requirements:

Support network expansion in Colorado and Missouri by conducting targeted research of local provider landscapes and performing email/phone outreach to identify and engage potential providers
Identify and qualify prospective providers and group practices through early-stage outreach and lead generation
Serve as the primary contact for the Flexible Credits program, guiding enrollment processes, participation expectations, reimbursement rates, and technical implementation; ensure timely responses to provider inquiries (within 24 business hours)
Coordinate onboarding activities and develop provider-facing materials, including scheduling for info sessions and webinars, and track onboarding timelines and enrollment barriers to inform scaling strategies

Protocall Services, Inc.

About Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

The Provider Support Specialist (Temp) will provide administrative and outreach support for a short-term project focused on expanding Welltrack Connect’s network of therapists, prescribers, group practices, and mental health clinics. The Specialist will be a key contributor to support multiple new school partnerships and large-scale contracts in two primary states (Colorado and Missouri), focusing primarily on meeting high volume provider recruitment growth and conversion targets. The Specialist will also support provider onboarding and enrollment for Welltrack Connect’s Flexible Credits program.

Opportunities to transition into a permanent salaried position available pending performance.

Provider Support & Network Recruitment

Support network expansion in new partner markets (Colorado and Missouri) by conducting targeted research of local provider landscapes, including online databases, marketing platforms, and other identified community resources, through a combination of email and telephone outreach
Identify and qualify prospective providers and group practices through early-stage outreach and lead generation efforts

Flexible Credits Program Support

Serve as a supportive point of contact for provider inquiries related to Welltrack Connect’s Flexible Credits program, including enrollment processes, participation expectations, reimbursement rates, and technical implementation
Ensure timely responses (within 24 business hours) to provider questions
Conduct outbound outreach and coordinate follow-up meetings to support effective, timely onboarding and engagement of new providers
Manage scheduling and logistics for provider info sessions, webinars, and follow-up communications
Support development of provider-facing programmatic materials, including marketing and educational resources

Data and Analysis

Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform Flexible Credits programmatic scaling strategies