Key Facts

Remote From:

Freelance

Senior (5-10 years)

English

Hard Skills

Business Analysis Data Strategy Customer Success Management Content Strategy Cross-Functional Collaboration Enterprise Risk Management (ERM) Industry Trend Analysis Escalation Management Advanced Analytics Project Management +12 more

Other Skills

•
Team Leadership
•
Collaboration
•
Communication
•
Analytical Thinking
•
Strategic Thinking
•
Business Acumen
•
Presentations
•
Problem Solving

Roles & Responsibilities

Bachelor's Degree in Business Administration, Communications, or a related field, or equivalent experience
Eight+ years of experience in professional services, SaaS customer success, or equivalent communications experience (preferably in an organization with $100M+ ARR)
Demonstrated client relationship, communication, and presentation skills
Ability to develop and execute data-driven strategies to drive business growth and customer success, with experience leveraging data to uncover actionable insights

Requirements:

Provide strategic advisory support and best-practice guidance to customers across content strategy, audiences, governance, and communications planning to maximize value of the Firstup platform
Develop and implement a data-driven strategy to track KPIs related to Positive Business Outcomes; use data insights to evaluate communication effectiveness and recommend improvements to adoption, engagement, and business impact
Present strategic recommendations to senior stakeholders, connecting communication strategies and platform use cases to broader organizational priorities and measurable value
Collaborate with customers to develop and execute a content strategy aligned with business objectives, guiding governance and ensuring timely delivery to target employee audiences

Job description

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology.

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Job Summary: The Sr. Business Value Consultant (BVC) advises organizations on how to achieve their Positive Business Outcomes through the Firstup Platform. The Sr. BVC combines strategic consulting, communications expertise, and a data-driven approach to help customers strengthen their digital employee experience, optimize communication strategies, and measure impact against business goals. This role requires a consultative, analytically rigorous approach, you are as comfortable in a spreadsheet as you are in an executive briefing. This role partners closely with customers and internal teams to deliver strategic guidance, identify opportunities for improvement, and drive meaningful business outcomes through effective platform adoption and execution.

Responsibilities

Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and working sessions that help them maximize the value of the Firstup platform. Provide strategic advisory support across content strategy, employee audiences, governance, and communication planning to ensure customers are positioned for long-term success.

Assist customers in establishing a data strategy to track progress toward and achievement of KPIs associated with Positive Business Outcomes. Utilize data-driven insights to evaluate communication effectiveness, identify areas for improvement, and recommend strategies that improve adoption, engagement, and business impact.

Present strategic recommendations and insights to customer stakeholders, including senior leaders, helping connect communication strategies and platform use cases to broader organizational priorities, business outcomes, and measurable value.

Collaborate closely with customers to develop and execute a content strategy that maximizes the impact of the Firstup platform. Guide publishers in following established best practices and adhere to a structured governance strategy, facilitating the delivery of timely and relevant content to target employee audiences. Drive alignment between content initiatives and overarching business objectives to achieve positive outcomes.

Collaborate with Customer Success Managers (CSMs) within pods to proactively identify and mitigate risks in Enterprise accounts through expert communications guidance, strategic consultation, and ongoing support. Partner in identifying opportunities to strengthen customer health, retention, and growth.

Partner with the Presales team to showcase the company’s unique differentiation in communications design, strategy, and business impact, contributing to the acquisition of new business and successful deal closures.

Coach Business Value Consultants through regular meetings to provide mentorship, support, and strategic guidance.

Lead strategic initiatives by managing Business Value Consulting projects and coordinating cross-functional efforts.

Act as an escalation point for Business Consultants to resolve complex customer issues and support cross-functional collaboration..

Minimum Qualifications:

Bachelor's Degree in Business Administration, Communications, or a related field of study, or equivalent experience

Eight or more years of experience in professional services, SaaS customer success, or equivalent communications experience, preferably within an organization with $100M+ in ARR.

Demonstrated client relationship, communication, and presentation skills.

Ability to successfully collaborate internally with multiple teams

Ability to develop and execute data-driven strategies to drive business growth and customer success. Experience in leveraging data to uncover actionable insights and make data-driven recommendations.

Demonstrated experience owning the full value lifecycle, from discovery and diagnostic through business case development, executive presentation and post-sale validation

Excellent analytical and problem-solving skills, with the ability to analyze datasets, identify trends, and translate findings into actionable strategies.

Experience building business cases, ROI models, or value frameworks grounded in customer data, not assumptions.

Strong business acumen and strategic thinking, with the ability to understand business objectives and align analytics initiatives to support them.

Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.

Operational knowledge of internal communication or HR platforms, including Microsoft 365, SharePoint, Intranets, HRIS vendors, employee engagement vendors, or similar platforms preferred.

Firstup expects the base salary for this role to be between $80,000-$93,500. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Why Firstup?

Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.

If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

#LI-TM1

#LI-Remote

Ready to apply?

APPLY

Share ·