Bachelor's degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience; Citrix certification: CCA-V - Citrix Virtual Apps and Desktops 7 Administration.
Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator in large-scale environments (2,000+ users), preferably in healthcare.
Preferred Citrix certifications: CCEE, CCP-V, CCE-V, CCP-N; hands-on experience with Citrix technologies including CVAD 2203+, StoreFront, FSLogix, PVS, MCS, Citrix Cloud and Citrix in Microsoft Azure; troubleshooting login performance issues.
Experience with Microsoft Azure cloud environments and familiarity with ITSM tools such as ServiceNow.
Requirements:
Implement, support, and maintain enterprise-level Citrix environments, including installation, configuration, and management of Citrix servers, ADCs, and related infrastructure.
Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems; act as a Tier 3 escalation point for complex Citrix issues.
Participate in 24x7 on-call support rotations and engage in advanced technical problem-solving across multiple technology platforms.
Promote knowledge transfer, perform comprehensive root cause analysis, share findings with the team, and take ownership of tasks with timely status updates.
Job description
Sr Systems Engineer
Altera Digital Health
Role Overview
This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.
Key Responsibilities
Implement, support, and maintain enterprise-level Citrix environments
Install, configure, and manage Citrix servers, ADCs, and related infrastructure
Identify opportunities to standardize, optimize, and automate existing processes
Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues
Engage in advanced technical problem-solving across multiple technology platforms
Participate in 24x7 on-call support rotations
Perform additional duties and special projects as assigned
Contribution to Team Synergy
Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes
Promote knowledge transfer and collaboration to enhance overall team expertise
Take ownership of assigned tasks and provide timely project status updates
Qualifications
Academic and Professional Requirements
Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience
Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting
Preferred (but not required) Citrix certifications:
Citrix Certified Enterprise Engineer (CCEE)
Citrix Certified Professional – Virtualization (CCP‑V)
Citrix Certified Expert – Virtualization (CCE‑V)
Citrix Certified Professional – Networking (CCP‑N)
Hands-on experience with Citrix technologies, including:
Citrix Virtual Apps and Desktops (CVAD 2203 or later)
StoreFront
FsLogix
Citrix Provisioning Services (PVS)
Machine Creation Services (MCS)
Citrix Cloud and Citrix in Microsoft Azure
Troubleshooting Login Performance Issues
Strong understanding of Citrix architectural dependencies and industry best practices
Experience working in Microsoft Azure cloud environments
