IT Support Engineer (m/f/d)

About the Role

We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.

Key Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.
• Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.
• Manage and support Microsoft Intune for device management, security policies, and application deployment
• Administer and Support Exchange Online, including user management and troubleshooting
• Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.
• General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)
• Develop and maintain PowerShell scripts for automation and reporting
• Support Microsoft Office / Microsoft 365 applications
• Document IT procedures and contribute to continuous improvement initiatives
• Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.

AI Awareness & Innovation

• General understanding of AI technologies relevant to IT operations
• Ability to identify AI use cases in IT support automation, reporting, and knowledge management
• Openness to adopting AI-driven tools to improve efficiency and user experience

Required Skills & Experience

• 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role
• Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments
• Basic or moderate Networking Knowledge.
• PowerShell scripting skills for automation and administration
• Solid troubleshooting and analytical skills
• Service-oriented mindset with strong communication skills

Nice to Have

• Experience with Azure AD / Entra ID
• Knowledge of ITIL-based IT Service Management
• Relevant Microsoft, VMware, or IT certifications
• Programming language skills

What We Offer

• Modern IT environment with opportunities for innovation
• Professional development and certification opportunities
• Competitive compensation and benefits package
• Collaborative and supportive team culture
• Opportunity to explore AI-enhanced IT processes