Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Bachelor's degree in Computer Science, Information Systems Management, or related field, or equivalent practical experience
Citrix certification: CCA-V – Citrix Virtual Apps and Desktops 7 Administration
Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator in large-scale environments (2,000+ users), preferably healthcare
Preferred Citrix certifications: CCEE, CCP-V, CCE-V, CCP-N; experience with Citrix Cloud, Citrix in Microsoft Azure, and ITSM tools such as ServiceNow

Implement, support, and maintain enterprise-level Citrix environments
Install, configure, and manage Citrix servers, ADCs, and related infrastructure
Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues

Job description

Sr Systems Engineer

Altera Digital Health

Role Overview

This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.

Key Responsibilities

Implement, support, and maintain enterprise-level Citrix environments
Install, configure, and manage Citrix servers, ADCs, and related infrastructure
Identify opportunities to standardize, optimize, and automate existing processes
Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues
Engage in advanced technical problem-solving across multiple technology platforms
Participate in 24x7 on-call support rotations
Perform additional duties and special projects as assigned

Contribution to Team Synergy

Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes
Promote knowledge transfer and collaboration to enhance overall team expertise
Take ownership of assigned tasks and provide timely project status updates

Qualifications

Academic and Professional Requirements

Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience
Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration

Experience and Technical Skills

Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting
Preferred (but not required) Citrix certifications:
- Citrix Certified Enterprise Engineer (CCEE)
- Citrix Certified Professional – Virtualization (CCP‑V)
- Citrix Certified Expert – Virtualization (CCE‑V)
- Citrix Certified Professional – Networking (CCP‑N)
Hands-on experience with Citrix technologies, including:
- Citrix Virtual Apps and Desktops (CVAD 2203 or later)
- StoreFront
- FsLogix
- Citrix Provisioning Services (PVS)
- Machine Creation Services (MCS)
- Citrix Cloud and Citrix in Microsoft Azure
- Troubleshooting Login Performance Issues
Strong understanding of Citrix architectural dependencies and industry best practices
Experience working in Microsoft Azure cloud environments
Familiarity with ITSM tools such as ServiceNow