Patient Representative/Advocate

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Representative/Advocate on our Credit and Collections team at/in Garnet Health Medical Center Catskill. 

The Patient Representative/Advocate participates in the hospital’s efforts to maximize revenues by determining and entering the patient’s financial status, verifying coverage, as well as reviewing admission information for completeness and accuracy within the electronic health record (EHR).  Obtains all required information, collects and/or creates a plan for payment with the responsible parties to include assisting patients to complete the applications for the NYS Health Exchange coverage’s, including Medicaid and/or for the organization’s Charity Care when appropriate for all patients. Handles all cash functions for the organization.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process. 

The compensation range for the role is $26.65-$27.45 hourly.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Minimum Education: HS diploma or equivalent required

Minimum Experience: Two to three years related experiences in patient billing, payment arrangements, authorizations and insurances. Articulate verbal ability required to discuss personal and financial matters regarding assistance. Experience in healthcare field is required. Must be computer software and hardware literate. Preferably bi-lingual.

Required Certification/Registration: CAC Certification required within 1 year of hire. Must maintain certification thereafter for the duration of employment.

Physical Requirements: Position will primarily be light work requiring lifting up to 25 pounds with occasional lifting and/or lifting objects weighing up to 25 pounds. Occasional bending, twisting, stooping, kneeling and reaching is required. Requires 80% sitting and 20% standing or walking. Expressing or exchanging ideas by spoken word; required.

Working Conditions:

• Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility.  No routine exposure to hazards.
• For Remote and Hybrid Remote positions:   If deemed operationally necessary, position may be required to report in and work on-site.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.