Key Facts

Remote From:

North Carolina (USA)

Full time

Senior (5-10 years)

106 - 106K yearly

English

Hard Skills

Hardware Support PC Configuration Inventory Management Logistics Engineering Documentation Office Management Transportation Analysis Computer Maintenance Product Knowledge Online Communication +2 more

Other Skills

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Virtual Collaboration
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Microsoft Office
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Microsoft Outlook
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Decision Making
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Non-Verbal Communication
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Analytical Skills
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Multitasking
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Lifting Ability
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Time Management
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Interpersonal Communications
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Prioritization
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Problem Solving

Roles & Responsibilities

High school diploma or equivalent
Basic IT knowledge with ability to set up, maintain, and troubleshoot computer hardware; proficiency with Outlook and Microsoft Office Suite
Must have reliable transportation to travel between office locations and be able to lift up to 55 pounds
Strong communication, organizational, and problem-solving skills; ability to work independently and manage multiple tasks

Requirements:

Perform basic building maintenance such as replacing light bulbs, ceiling tiles, cleaning HVAC vents, minor low-voltage electrical work, and repairing minor damages
Deliver supplies and materials to and from tax office locations in a timely and organized manner
Support the annual setup and closing of seasonal tax offices, including setup according to planogram, installing signs, ensuring cleanliness, and upholding brand standards
Set up, shut down, and provide ongoing PC hardware support across multiple office locations; maintain district resource inventory and document hardware issues in the ticketing system

H&R Block

Retail (Super / Hypermarket)

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Our Company:

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...:

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, you’ll…

Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

Deliver supplies and materials to and from tax office locations in a timely and organized manner

Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

Maintain an inventory of district resources

Track and control hot spare computer equipment in the district

Document hardware problems and their resolution within the ticketing system

Maintain up-to-date technical knowledge of the department’s supported products and systems

Participate in all required training relevant to the position and perform other duties as assigned

What you'll bring to the team...:

Education:

High school diploma or equivalent

Work Experience:

Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

Must have reliable transportation to travel between office locations as required

Must be able to work independently

Must be able to lift 55 pounds

Demonstrated decision-making, analytical, and problem-solving skills

Demonstrated organization, prioritization, and project coordination skills

Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

Effective time management and multi-tasking skills

Ability to follow direction

Why work for us:

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.