Operations Coordinator 

Department: Operations

Location: Home based, UK (with occasional travel to our London office)

Reports to: Head of Operations

Hours: 37.5  per week

Salary: (Depending on experience) 

Role Overview 

As an Operations Coordinator at Cambridge Spark, you will be part of a proactive team that ensures the seamless coordination and execution of client delivery at one of the fastest growing companies in Europe. You will liaise with learners and customers from the start of their journey with us through to their completion of our programmes, ensuring we deliver a gold standard service. You will work with internal stakeholders to make sure that our processes are efficient, deliver the outputs we need and maintain our compliance with regulators.

The role will cover a range of functions within operations, including admissions, scheduling, compliance, process improvement and customer service. You may predominantly focus on one area, but will be trained cross-functionally so that you can support other team members as and when needed.  

Key responsibilities:

• Onboarding learners onto our programmes, including administration of the admissions process and setting them up on our LMS platform, EDUKATE.AI
• Scheduling our programmes, including confirming dates of workshops and booking in trainers
• Providing support to learners and customers with queries they have, helping them find a resolution in a timely manner
• Coordinating elements of our on-programme delivery, including Functional Skills and Assessment for apprenticeships
• Working with other teams in the business to identify process improvements and working with colleagues in the Operations team to action those improvements

Candidate Specification: 

Essential

• A team player who can drive forward their own work and support colleagues when needed
• Outstanding communication and interpersonal skills that instil confidence in our learners and customers
• Comfortable using a CRM or similar operational software to run processes and input data
• Excellent organisational and multitasking skills, with the ability to prioritise tasks in a fast-paced environment
• A growth mindset focussed on proactively finding new solutions to keep us continually improving

Desirable

• Experience in the apprenticeships sector or a similarly regulated environment
• Experience building workflows in HubSpot
• Experience in mapping processes using tools like Lucidchart 

Company Benefits: 

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.