Implementation Specialist (Canada)

Summary:

The Business Solutions Analyst I supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.

Duties & Responsibilities:

• Please note travel is up to 90% by plane and car.
• Candidates from the following areas preferred: Ontario (Toronto Area), British Columbia (Vancouver area), and Alberta (Calgary area)
• Internal title for this role is Business Solutions Analyst I. 
• Oversee and facilitate dealership user training and support through the implementation lifecycle 
• Provide DMS training to dealership staff in all departments and have fun while doing it 
• Guide and direct additional implementation specialists assigned to the project to ensure high execution 
• Obtain critical milestone signoffs from key dealership contacts 
• Proactively identify implementation risks and mitigate them effectively and efficiently 
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook 
• Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention 
• Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams 
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions 
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows 
• Deep understanding of Tekion products, including end-user workflows and configurations 
• Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project 
• Represent Tekion in a positive and professional way in all dealership interactions 
• Work closely with the Implementation manager to set and manage dealership expectations
• Foster relationship with all dealership personnel and stakeholders 

Qualifications:

• 5+ years of DMS experience in the auto industry 
• Proven experience implementing SaaS solutions in large and small auto dealerships 
• Experience working in an early-stage startup environment is a plus 
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders 
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners 
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams 
• 3+ years in Project Management or Project Lead role is preferred 
• Travel (flying) is 90%
• Normally receives little instruction on day-to-day work, general instructions on new assignments. 

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board