Role overview

Qualifications

5+ years of experience in roles such as Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads
Proficiency with Infrastructure as Code (IaC) tools, such as Terraform and Ansible
Experience with Kubernetes and Python programming
Solid understanding of GPU computing, including ML training and inference workloads and GPU stacks (e.g., CUDA, OpenCL)

Responsibilities

Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML issues
Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability
Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations
Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements

Key facts

Remote from: Canada, United States
Full time
Expert & Leadership (>10 years)
Customer Solutions Engineer
English

Other skills

Presentations
Mentorship
Communication
Negotiation
Time Management
Teamwork
Problem Solving

About the company

Nebius Group

Nebius Group is building one of the largest commercially available AI infrastructure businesses, based in Europe. Our core business is an AI-centric cloud platform built for intensive AI workloads. We are building full-stack infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms and tools and services for developers. Our headquarters and main R&D presence is in Amsterdam, with additional R&D and commercial hubs in Europe, North America and Israel. Our businesses operate and serve customers on four continents. Our name reflects our mission and values as a company. Combining nebula, the Latin word for cloud, with a reference to the endless Möbius strip, the name Nebius embodies our belief in the endless possibilities offered by cloud technologies. In addition to our core AI infrastructure business, we are developing three other businesses that operate under their own distinctive individual brands: • Toloka AI – a data partner for all stages of AI development from training to evaluation; • TripleTen – a leading edtech player in the US and certain other markets, re-skilling people for careers in tech; • Avride – one of the most experienced teams developing autonomous driving technology for self-driving cars and delivery robots. The group is led by Arkady Volozh, the entrepreneur and visionary co-founder of Yandex.

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from the United States or Canada.

Your responsibilities will include:

Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
Experience with Kubernetes and Python programming.
Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
Customer-centric approach with a proven ability to build trust and foster long-term relationships.
Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
Proven experience mentoring technical teams and driving team growth.
Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

Key Employee Benefits:

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from $255k - $315k OTE (On-Target Earnings) and equity based on your experience, skills, and location.

Join Nebius Today!

What we offer:

Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Flexible working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply, and will be required to provide proof of employment eligibility as a condition of hire.