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Desarrollador/a Senior Genesys Cloud CX

Grupo TECDATA Engineering

Roles & Responsibilities

  • 4+ years of experience with Genesys Cloud CX
  • Experience with Web Messaging and Open Messaging
  • Experience integrating REST APIs, JSON, OAuth2, Webhooks, and AudioHooks
  • Proficiency in JavaScript/TypeScript, Python or Java with high-level English proficiency

Requirements:

  • Design and implement integrations with Genesys Cloud CX APIs
  • Connect Genesys Cloud CX with third-party Chatbots/Voicebots
  • Capture and expose key data (intents, metrics, duration, summaries)
  • Configure and optimize flows in Genesys Architect; collaborate on integration architecture design

Job description

Buscamos un/a Senior Developer especializado/a en Genesys Cloud CX, con experiencia sólida en integraciones vía APIs y arquitecturas de integración.

🛠 Funciones principales

Diseño e implementación de integraciones con APIs de Genesys Cloud

Conexión con Chatbots / Voicebots de terceros

Captura y exposición de datos clave (intents, métricas, duración, resúmenes)

Configuración y optimización de flujos en Genesys Architect

Colaboración en diseño de arquitectura de integración

✅ Requisitos imprescindibles

+4 años de experiencia en Genesys Cloud CX

Experiencia en Web Messaging y Open Messaging

Integraciones con REST APIs, JSON, OAuth2, Webhooks, Audiohooks

Conocimientos en JavaScript/TypeScript, Python o Java

Experiencia en microservicios y arquitecturas de integración

Inglés alto
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