Sr. Integrated Absence Specialist

SUMMARY: Set up and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR ICS protocols.

DUTIES AND RESPONSIBILITIES:

This position may perform some or all of the duties listed below:

• Can operate efficiently with minimum need for active supervision
• Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues
• Can back up/fill in for the supervisor on many administrative tasks
• Acts as a mentor/trainer for other staff and is a technical resource
• Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA)
• Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies
• Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner.
• Coordinate coverage and administration of insured programs with the appropriate carrier.
• Establish and maintains rapport with clients and their employees to ensure customer service goals are met.
• Maintain and administer appropriate check cycle payments and procedures.
• Coordinate return to work efforts with claimant, provider, and client
• Answer all telephone claim calls from claimants, clients and carriers within 24 hours.
• Provide highest quality of customer service.
• Follow attendance policy: consistency in work schedule and punctuality.
• All other duties as assigned.

EQUIPMENT OPERATED/USED: Computer, 10-key, copier, printers, fax, postal meter, telephone switchboard and other office equipment.

SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.